Photo of Hilton Garden Inn Rockville-Gaithersburg, Rockville, MD

Guest Service Agent

Hilton Garden Inn Rockville-Gaithersburg

14975 Shady Grove Road
Rockville, MD 20850

112 Room Hotel
Géré par HHM Hotels
Enregistrer ce travail
Compensation: $17.51 to $18.00 per hour, Temps plein

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 10 Janvier 2025

Hilton Garden Inn Rockville-Gaithersburg

At A Glance

Whether you are traveling for just a few nights or much longer, there are two great ways to stay when you are in the Rockville-Gaithersburg area.  Hilton Garden Inn is a dual property, providing you with a full service experience.  Located in the heart of the business district, adjacent to the I-270 Technology Corridor, walking distance to shops and restaurants and just a short complimentary shuttle distance from Washington D.C.’s Shady Grove Metro, you’ll find everything you need for a successful business trip, relaxing weekend getaway, or fun-filled family vacation.

Unwind in a spacious guest room or suite at this Rockville, MD hotel and enjoy convenient amenities to ensure a pleasant stay. Stay productive with complimentary WiFi and sleep well in a Garden Sleep System® bed.

  • Unrivaled location, with shuttle service within 3 miles of the hotel
  • Near numerous shops and attractions including downtown Washington, DC
  • Fitness center, indoor pool and whirlpool
  • Complimentary WiFi in all guest rooms and public areas
  • 2,800 sq. ft. of flexible meeting and banquet space, ideal for special events and weddings
  • Evening room service

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