Vice President - Property General Manager

About Bally’s Corporation

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.  Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach.  It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. 

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

TheVice President - Property General Manager oversees and manage the strategy and operational planning of the property in accordance with the goals of the company.  Plans, develops, and establishes policies and objectives of the property in accordance with company directives.

Responsibilities:

• Overall responsibility for management of all components of the property, to include gaming operations, hotel operations, food & beverage, security, surveillance, finance, marketing, and facilities
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Responsible for establishing and monitoring property budgets, with a focus on driving revenue, market share, EBITDA and other established performance goals. Responsible for meeting EBITDA, profitability, customer service, talent, and other operating/financial objectives.
• Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions. Reports budget concerns / deviations to the Regional SVP Operations.
• Confers with and regularly reports to corporate officials to plan business objectives, to develop organizational policies, to coordinate functions and operations between divisions and departments, and to establish responsibilities and procedures for attaining objectives.
• Directs and coordinates formulation of financial programs to provide funding for new or continuing operations to maximize returns on investments and to increase productivity
• Oversees marketing programs to assure proper promotion of the property.  Responsible for marketing results of the property.
• Makes final decision on implementation and oversight of overall strategies for engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.
• Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.
• Implements and monitors internal controls to assure full compliance with local and state mandates, and financial reporting practices
• Oversees development and implementation of construction/renovation projects.
• Plans, directs, and executes Team Member and public relations policies designed to improve company's image and relations with guests, Team Members, stockholders, and the public.  Submits designed policies to Regional SVP Operations for final approval. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
• Plans work processes and determine effective techniques or processes to be used in the course of business.
• Responsible for understanding and adhering to disciplinary policies including but not limited to counseling Team Members and the use of progressive discipline to modify poor performance.
• Addresses and manages complaints, grievances or concerns from Team Members.  Makes final decision of said complaints, grievances, and/or concerns.
• Provides for the safety of Team Members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Responsible for addressing guest complaints and positive results of all customer service programs.
• Protects and preserves the assets of the company.
• Responsible for understanding and adhering to all bargaining unit agreements (where applicable).
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Regional SVP Operations.
• Maintains strict confidentiality in all departmental and company matters.
• Other duties as assigned 

Competencies:

• Leadership
• Relationship Management and Interpersonal Skills
• Effective Communication
• Consultation
• Critical Evaluation
• Technological Skills
• Problem Solving
• Trustworthiness and Ethics

Qualifications:

• Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of ten years’ experience in a Casino Operations leadership position; or equivalent combination of education and experience. Gaming experience is required.
• Excellent verbal and written communication skills
• Must be proficient in Microsoft applications (Excel, Word)
• Must have working knowledge of Casino Operations operating systems.
• Must have the ability to interact with guests, staff, board of directors, corporate executives, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from corporate executives, clients, customers, and the general public.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to respond effectively to the sensitive inquiries or complaints.
• Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to obtain a Nevada Key Gaming License

What’s in it for you:

• Competitive salary with annual performance reviews 
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discount

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.