Jobs at Origin Hotel Westminster

• Front Desk Agent (Guest Services)

  Job Description The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname.

• General Manager (General Manager)

  JOB DESCRIPTION The General Manager is responsible for the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering. The General Manager is responsible for the overall guest experience and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The General Manager must ensure an awareness of all departments throughout the Hotel; ensuring a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time. JOB RESPONSIBILITIES Work collaboratively with managers and supervisors to meet or exceed the hotel’s financial budget and guest service goals Work closely with managers and supervisors to develop them both personally and professionally Establish consistent operating procedures and ensure they are followed Motivate the hotel staff to maintain a productive, positive and safe work environment. Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, cash flow and annual budget writing Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue Participate in weekly revenue management and sales strategies calls Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department Conduct daily stand-up meetings with management/staff to ensure employees are informed Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are part of an effective preventative maintenance program Keep abreast of the competition, local events, and hospitality trends Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor JOB QUALIFICATIONS College degree and five years of related experience in hotel operations Strong verbal and written communication skills Significant attention to detail Complete understanding of profitability and budget goals Computer skills required – experience with Hotel information systems required

• Restaurant Host (Food & Beverage)

  Job Description The Restaurant Host is to interact with all guests and ensure they have a great experience when dining at the Hotel. The Host will promptly welcome every guest to the restaurant and escort them to their table. The Host is to ensure that all guests’ needs and expectations are exceeded and to resolve any issues efficiently and effectively to the guest’s satisfaction.  Job Responsibilities

• Morning Server (Food & Beverage)

  Job Description A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved. Job Responsibilities Greet all customers warmly Adhere to grooming and appearance standards Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks Take guest food and beverage orders accurately Knowledge of current menu choices, specialties and menu deviations Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks Ensuring a memorable dining experience Properly open and pour wine tableside Accurately record revenue and accept cash, credit card, room charges and direct billing payments Perform basic cleaning tasks as needed or directed by supervisor Assist with special events if needed Answer telephone using appropriate etiquette Develop and maintain positive working relationship with co-workers and others Bus tables and assist with processing dirty dishes if necessary Assist kitchen with prep work or plating if necessary Clean all front of the house areas including windows, light fixtures and entrance as assigned Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned Job Qualifications One year of prior food and beverage experience preferred Prior guest relations training Knowledge of proper food handling Strong written/verbal communications skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision Punctuality and reliable attendance are required Proper food safety training and certification as described by law Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table) Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds  

• Houseperson (Housekeeping)

  JOB DESCRIPTION A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.  JOB RESPONSIBILITIES       Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.       Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways.       Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).       Clean and maintain the back of the house area.       Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.       Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.       Check and replenish your supplies and cleaning tools.       Greet each guest you see with “Good morning” or (afternoon, evening).       Quickly respond to guest requests in a timely and friendly matter.       Follow procedures for entering and leaving guest rooms.       Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name.       Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items       Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines       Operated linen feeder, and table linen ironing machines       Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor JOB QUALIFICATIONS       High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.       Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.       While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.       The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds.        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, carpet extractors, have ability to reach 2 feet above your head, etc.  

• Room Attendant (Housekeeping)

  Job Description The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties. Job Responsibilities Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures Stock cart with guest room supplies at beginning and end of shifts Greet all guests Replace linens on beds and replenish guest room supplies and amenities Empty wastebaskets Rearrange furnishings, drapes and room accessories Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked Report any damage, hazards, repairs, and strangers in assigned areas Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it Responsible for all keys signed out for the shift Clean all corridors and service areas Respond to any projects or requests developed by the Housekeeping management team Job Qualifications High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.  

• Line Cook (Chefs/Kitchen)

  Job Description A Line Cook is responsible for a high level of consistent meals according to recipes and standards, always keeping a clean and sanitized work area and exhibiting impeccable food presentation and garnishing, leading to exceeding guest expectations and creating repeat business. Job Responsibilities Set up stations and collect all necessary misenplais to prepare menu for service Weigh and measure ingredients for cooking Prepare a variety of foods including meat, seafood, poultry, vegetable and cold food items Prepare sauces and garnishes for allocated station Cover, date and correctly store all food items as per safe food-handling procedures Inform chef in advance of likely shortages Ensure the correct temperature of food Taste all food items for quality before serving Use food preparation tools in accordance with manufactures instructions Close the kitchen correctly and follow the closing checklist for kitchen stations Maintain an organized and sanitized work area at all times Constantly use safe and hygienic food handling practices Return dirty food preparation utensils to the appropriate areas Assist staff with other duties as assigned by kitchen manager Sanitize refrigerators and storerooms Operate and maintain all kinds of kitchen appliances Perform record keeping and reports generation duties Order and take delivery of food and supplies Report any unforeseen circumstances, maintenance needs or faulty equipment to the manager Maintain outstanding working relationships with staff, guests and supervisors Perform all reasonable job duties as requested by Supervisors Job Qualifications High School graduate or equivalent vocational training Strong written and verbal communication skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Punctuality and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Proper food safety training and certification as described by law Ability to lift 60 lbs and stand for long periods of time High level of professionalism  

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