Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner
Under general direction of the designated property manager, the EVS Supervisor oversees and coordinates the daily activities of the EVS Attendants to ensure cleanliness of operations gaming floor, property venues, and public areas.
This position is responsible for protecting all Osage Casino assets and maintaining the integrity of gaming in the Osage Casinos utilizing all Surveillance equipment and floor observations. This employee sole responsibility is to observe and report. The Employee must perform all duties in accordance with the internal policies, procedures, and controls, as well, as applicable laws and gaming regulations.
Under direct supervision of the C-Store Supervisor. Provides excellent customer service for all internal and external customers. Sells and services customers by utilizing knowledge of company products.
Under general supervision of the Beverage Supervisor, maintain the bar area. Provides excellent customer service in a timely manner. Prepare all drink orders, delivers and refills drink orders, and responds to quest questions and requests. Handle all payment transactions accurately.
Responsible for assisting bartender with any and all needs to ensure proper bar operations. Responsible for providing friendly, excellent service to every guest encountered.
Under general supervision of the Food & Beverage Manager, partnering with the Facilities Department, responsible for the setup, break down, and clean up before, during, and after all events, as well as the general maintenance of F&B designated areas. This position is responsible for maintaining service in the restaurant, bar, and banquet areas. This includes hosting, fulfilling guest beverage orders, delivering/refilling beverages, serving food, bussing and setting up tables while maintaining professional communication with both internal and external guests at all times.
Under general supervision of the Sous Chef, maintains an efficient food operation by preparing, prepping hot and cold food items in accordance with production requirements, recipes and established safety policies and procedures.
The Prep Cook is an entry level position and works under the guidance of the Sous Chef to maintains standards established by the Executive Chef for the preparation and presentation of food in their assigned kitchen. This includes preparation. Tasting, presentation, and sanitation.
Under the supervision of the Food and Beverage Supervisor, the Restaurant Host greets guests, monitor’s restaurant server table seating rotation, seats guests with menus, silverware, drinks and special seating accommodations. The host is responsible for understanding and promoting monthly Casino promotions and daily restaurant specials to ensure that all guests have an enjoyable experience.
Responsible for the overall effective and efficient supervision of all Table Games shift operations as assigned by the reporting senior including, but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible. Oversees the operation of assigned shifts in the absence of the Table Games Manager. Ensures assigned staff operate in compliance with applicable internal policies and procedures, gaming regulations, and external agency requirements.
Responsible for the overall effective and efficient supervision of all Table Games shift operations as assigned by the reporting senior including, but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible. Ensures assigned staff operate in compliance with applicable internal policies and procedures, gaming regulations, and external agency requirements.
Deal the games currently being dealt at Osage Casinos, such as Blackjack, Roulette, Pai Gow Poker and Crapsand newer games as implemented. Responsible for ensuring maximum customer satisfaction by exhibiting efficiency in dealing the assigned game and displaying a friendly and outgoing personality.
This position is responsible for taking orders and serving alcoholic and/or non-alcoholic beverages. Responsible for providing friendly and professional service to every guest encountered.