The Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. This includes overseeing day-to-day operations, team leadership,guest satisfaction, service standards, budgeting, marketing, and business development. The Spa Director ensures a high-quality experience for guests while maintaining a motivated, professional, and service-focused team.
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.
Prepare pastries and baked goods according to recipes and standards. Take pride in the excellence and quality of cuisine, while maintaining a safe and sanitary work environment.
Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards.