The Spa Attendant's role is to ensure that the spa facility exceeds guest expectation for cleanliness and is properly stocked with all amenities. The Spa Attendant will be aware of guest appointments and flow of business so they can be proactive in cleaning and the clearing of the locker rooms, relaxation area and hydrotherapy area after every use. The Spa Attendant will primarily service the MALE LOCKER ROOMS.
Courteously, enthusiastically, and efficiently takes orders, prepares and serves alcoholic and non-alcoholic beverages and meals to guests in accordance with existing steps of service. Maintain and improve check averages to ensure the financial success of the operation. Engage the guest to ensure memorable and impactful experience.
Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests with an enthusiastic approach and helpful manner. Assist and anticipate guests’ needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety.
Provides food and beverage service to the guest in a gracious professional manner. Provides a comfortable, exceptional dining experience through the consistent implementation of our existing steps of service.
The primary function of a bartender is to provide timely, accurate and friendly service while preparing the highest quality cocktails to our guests. The bartender serves beverages in a professional manner, provides sincere service through actions that display self-confidence, grace and courtesy.
Maintenance Technician repairs and maintains machines, equipment, plumbing, heating and air conditioning systems. A maintenance technician keeps all structures in working order through maintenance and repairs. Some duties include pipe fitting, insulating, boiler making, welding, carpentry, machining, repairing electrical or mechanical equipment, installing new equipment, and repairing walls, floors and stairs.
Steward is responsible for washing and cleaning glass, China, silver, pots, pans and cooking equipment by machine and hand. Keeps the dish/pot washing area and equipment clean and organized. Additionally cares for and minimize breakage of all such equipment and completes any cleaning projects as advised by the Chef. The position is to support the kitchen during the dinner service, availability from 2pm to close.
Provide professional care of hair styling for members and guests, provide uncompromised attention to quality of service and follow all protocols. Must be available on weekends.
Performs professional massage therapy and body treatments for guests and members per Rancho Valencia protocol. The Massage Therapist must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in Rancho Valencia’s specific menu of spa treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness programs personalized to each of our guests. Must possess and keep current certification from the California Massage Therapy Council (CAMTC).
Performs professional facial and waxing services in a safe and professional manner and in accordance with Rancho Valencia protocol and California State Board requirements. Provide uncompromised attention to guest/member service. Must possess a thorough knowledge of the skin, have excellent facial massage and extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in Rancho Valencia’s specific menu of spa treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide skincare programs personalized to each of our guests. Must hold and maintain a current California state license.
The Spa Concierge is responsible for the guest’s over all spa experience including but not limited to: scheduling and promoting spa services on the phone and in person, providing information about our service menu, products and spa facility to enhance the guests experience and promote Rancho Valencia Resort and Spa. The Spa Concierge is responsible for retail and gift card sales, charging for services provided and for giving thorough tours with detailed information to all guests so they can benefit from all aspects of the spa offerings.
The Wellness Attendant is responsible for delivering exceptional service and maintaining the highest standards of cleanliness, organization, and guest experience across all wellness areas, including the Fitness Center, Movement Studio, Yoga Pavilion, Sport Court, Pilates studio, and Racquet facilities.
The Fitness Manager is responsible for the daily leadership and operation of Rancho Valencia’s fitness facilities, group fitness programming, and fitness team. Reporting to the Club Director, this position ensures the Fitness Center and studio programming consistently deliver an exceptional luxury wellness experience for resort guests and members.
The Fitness Instructor is a service-driven wellness professional responsible for delivering safe, effective, and consistently exceptional fitness experiences to Rancho Valencia guests and members. The role may include personal training, group fitness instruction, or both, based on individual qualifications and business needs. All services must be provided in alignment with Rancho Valencia’s luxury service standards, professionalism, and commitment to guest well-being.