Jobs at Wind Creek Hospitality

• Officer - Security (Security)

  The primary responsibility of the Officer - Security is to provide for the safety and protection of guests, team members, and company property.  Anticipates potential problems and seeks ways to prevent disruption, injuries, and prohibited conduct from occurring on company premises.  Responds to emergency situations as requested and takes appropriate steps to rectify problems and at the same time minimize hotel liability.  All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

• Surveillance Director (Surveillance)

  The Director of Surveillance is responsible for the successful overall daily operations of the Surveillance Department at the Property and provides guidance and support to the Surveillance departments at other Wind Creek Hospitality facilities, in accordance with established company policies, procedures and objectives.

• Front Services Shift Manager (Food Service)

  The Front Service Shift Manager is responsible for overall coordination and performance of Front Service Operations (Valet & Bell) ensuring that exemplary service is provided in accordance with AAA Four Diamond guest service standards.  Additionally, the Shift Manager champions and supports the purpose and values of Wind Creek Hospitality Workplace Expectations.

• Agent I - Surveillance (Surveillance)

  The primary responsibility of the Agent - Surveillance is to operate department surveillance equipment to observe, document and report all activities. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

• Starbucks Supervisor (Food & Beverage)

  The Starbucks Supervisor is responsible for effective use of all Starbucks personnel to achieve maximum operating results, revenue enhancements and tracking, and cost of goods control. Ensures that guest’s service needs are identified and implements programs designed to ensure proper Starbucks Experience and guest service.  Provides leadership and direction for assigned employees and supports all Casino initiatives throughout the property.

• Pool Bartender (Bartender/Mixologist)

  The Bartender shall mix and serve alcoholic and nonalcoholic drinks to customers at the Pool/Escape facility, while assisting pool kitchen with food orders/guest service.

• Starbucks Barista (Food & Beverage)

  The Barista contributes to Starbucks success by providing legendary customer service to all customers.  The Barista provides customers a Starbucks experience by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

• Line Cook - Sweet Sensations (Chefs/Kitchen)

  The Line Cook is responsible for the timely preparation of food items for customers according to written or printed orders.  Sets up line cooking stations.  Prepares menu items at proper cook stations including pantry, grill, broiler, sauté, and garde manger. Assembles food onto dishes according to written specifications, adhering to quality standards. Exercises proper handling of food items, maintain an organized work area, and maintains order in all refrigeration and storage areas.

• Maintenance Tech I (Engineering/Maintenance)

  The Maintenance Technician I performs routine and extensive preventative maintenance and repair procedures on buildings, mechanical equipment and utility systems. This is an entry level position.

• Soft Count Attendant (Finance/Accounting)

  The Soft Count Attendant must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately handling currency transactions. Must be competent, dependable, and trustworthy.

• Cage Shift Manager (Finance/Accounting)

  The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.

• Call Center Supervisor - Bilingual (Guest Services)

  The Bi-Lingual Teleservices Supervisor oversees and manages the day-to-day operations of the Miami Guest Services center, while ensuring that the Wind Creek Teleservices Agents adhere to all department SOPs, guest standards and compliance regulations. In addition, the chosen individual will ensure that production and quality expectations are met, e.g., talk/wrap time, service level targets, abandon rates, data integrity, email communications, guest satisfaction, and monitoring results. It is critical that the Teleservices Supervisor has strong analytical, communication, and guest service skills in addition to being detail oriented, self-motivated, dependable, and willing to work with minimal supervision.

• Soft Count Attendant (Finance/Accounting)

  The Soft Count Attendant must be knowledgeable in all aspects of the gaming operation and is responsible for adequately and accurately handling currency transactions. Must be competent, dependable, and trustworthy.

• Surveillance Agent I (Surveillance)

  The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

• Bartender (Bartender/Mixologist)

  Job Overview Shift 545pm 215am (Shift Subject To Change Based On Business Needs)

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