Jobs at The Hancock Hotel

• Guest Service Representative (Guest Services)

  the smiling face of hospitality...front and center

  About the Role…As a Guest Service Representative, you are the face of our boutique hotel, creating memorable first impressions and meaningful guest experiences from arrival to departure. This role is ideal for someone warm, personable, tech-savvy, and thrives in a fast-paced environment. You’ll anticipate guest needs, juggle multiple priorities with ease, and deliver thoughtful, personalized service that reflects the unique character of our property.

• Night Auditor (Guest Services)

  hospitality on hand all through the night

  Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items .  Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

• Line Cook (Chefs/Kitchen)

  Line Cooks are essential to delivering an exceptional, upscale dining experience in a fine dining steakhouse environment. Working closely with the Executive Chef and Sous Chef, Line Cooks execute precise food preparation and refined presentation techniques that reflect the quality and reputation of both the restaurant and hotel.

• Housekeeper (Housekeeping)

  fresh, clean, and styled to impress

  Join Our Hospitality Team — Where Clean Spaces Create Memorable Stays

• Room Attendant (Housekeeping)

  fresh, clean, and styled to impress

  Join Our Hospitality Team — Where Clean Spaces Create Memorable Stays

• Line Cook (Chefs/Kitchen)

  Line cooks are essential to delivering a high-quality, consistent guest dining experience.  Working with guidance from the Executive Chef and Sous Chef, Line Cooks execute food preparation and presentation methods to create Instagram-worthy food presentations.  The primary role of a Line Cook is to practice all safe food-handling methods, accurately and consistently prepare food, adapt to guest requests for modifications, and work quickly and efficiently to meet service time expectations.

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