July 21, 2019
6355 MetroWest Boulevard, Suite 180
Orlando, FL 32835
The Client Relations Membership Support Intern will be responsible for carrying out duties as requested by Club Department management.
This amazing team is hard working but also supportive as they work to collect on current or past due mortgage and/or maintenance accounts. They speak with our owners via phone and email to best resolve the issue in a way that works for everyone while also being compliant with all Federal and State laws.
Provide additional leadership support in the department to assist the Supervisors and Leads
Call guest arriving within thirty days to confirm and assist guests with any questions in regards to the Orlando area, also confirm their reservation, timeshare tour, and the details of their vacation package.
Process Reservations & Cancellations Daily and follow up withing 72hrs with any pending request or reports for Rooms or Car Rental and file accordingly as well as monthly tracking
Work-life balance (Monday, Tuesday, Thursday, Friday: 11:30am – 6pm / Wednesdays: 2:30 – 9pm.
As a Loan Servicing Representative you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Assisting the sales management team in closing timeshare sales to qualified guests.
The Quality Assurance Agent's mission is to review sales and service calls to verify and ensure that all sales packages are properly sold to highly qualified guests who have purchased a Hilton vacation package, resulting in the high probability that these guests will purchase a timeshare.
Develop, create and update schedules for workshops, new hire classes, 30/60/90 day and ongoing training programs, exams, manuals and other various training materials. Provide ethical training motivated by our core values.
Facilitate new hire, refresher training, and develop resource materials for Hilton Grand Vacation Direct Marketing Team Members.