Location: Hilton Garden Inn Montreal Midtown & Homewood Suites Montreal Midtown, Montreal, Quebec Metro Station: Namur Reports to: Chief Executive Officer ABOUT URGO HOTELS & RESORTS: URGO Hotels & Resorts is a leading hotel management company specializing in the development, operation, and management of hotel assets under recognized and independent brands across North America. Known for its operational excellence, performance-driven vision, and strategic innovation, URGO maximizes asset value through rigorous execution and an exceptional guest experience. JOB SUMMARY: The Director of Operations/Hotel Manager acts as the second-in-command of the hotel complex and as the General Manager's primary operational partner. This role oversees all day-to-day operations, ensures operational excellence across all departments, fosters an exceptional guest experience, and supports the achievement of financial objectives in accordance with Hilton standards, URGO expectations, and property goals. MAIN RESPONSIBILITIES: Operational Leadership