Jobs at Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop

• Front Desk Supervisor (Guest Services)

  Job Title: Front Desk Supervisor Status:     Non-Exempt Job Summary Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.  Essential Duties and Responsibilities Manage and resolve all guest complaints in a professional and courteous manner. Oversees front office/front desk operations during the overnight shift while providing excellent guest services. Process guest check-outs and handle monetary transactions. Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) Performs duties as Manager on Duty during overnight shift or shifts as scheduled. Performs duties of the Front Desk Agent as scheduled. Register arriving guests and assigns rooms. Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Enter same day reservations and future reservations, when necessary, know cancellation procedures. Maintain an inventory of vacancies, reservations and room assignments. Verify all account postings and balances. Report any unusual occurrences or requests to the manager or assistant manager. Use persuasive selling techniques to sell rooms and to promote services of the hotel. Knowledgeable of room locations, types of rooms available, and room rates Performs other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience High school diploma or equivalent. Two to four years previous hotel-related experience preferred.  Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Knowledge of how to properly secure guest information. Skilled in the use of front office equipment. Language Skills Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of proper telephone etiquette. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percentage. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software and Property Management software. Other Ability to work a flexible schedule, including evenings, weekends and holidays.

• Valet Attendant (Transportation)

  Valet Attendants with good driving record, apply today for immediate consideration!

  Assist arriving and departing guests in a friendly, courteous manner, park or retrieve guest vehicles as requested. Drive guest vehicles safely, without damage.

• Housekeeping Supervisor (Housekeeping)

  Assists with the management and operation of housekeeping and laundry departments to ensure orderly and attractive conditions in the hotel. Promotes an atmosphere of cleanliness and superior customer care for hotel guests.

• Front Office Manager (Guest Services)

  Job Title:  Front Office Manager Status:      ExemptJob SummaryManages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

• Room Attendant (Housekeeping)

  Job Title: Room Attendant Status:     Non-Exempt Job Summary Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Essential Duties And Responsibilities Maintain the hotel rooms and building to ensure a safe and clean experience for hotel guests, associates and vendors Set up cleaning cart with supplies, maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways Wash shower walls and tub, cleans toilets and stall walls, wipes exposed pipes, cleans mirrors, sinks and walls in order to have clean and sanitary guest and public restrooms Replace towels, soaps and all room amenities and restocks literature that has been removed by previous guest, or is soiled or torn, to ensure adequate supply for arriving guests Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas Dust and polish all furniture, fixtures and wall hangings Strip bed of all linens and remakes with fresh linens Check closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies (e.g., hangers, extra blankets, extra pillows) Vacuum rooms, public areas, and hallways Inspect door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees Check lights and remotes to ensure all are in working order Maintain a friendly, cheerful, and courteous demeanor at all times Performs other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment. Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks. Less than a high school education; up to six months related experience or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret and comprehend simple instructions, short correspondence, and memos. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Other Ability to work a flexible schedule, nights, including weekends and holidays.

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