July 16, 2019
880 South Westlake Blvd.
Westlake Village, CA 91361
2 years supervisory experience in banquet operations with 3 years hotel operations experience; OR, an equivalent level of education and experience.
Supervises: Guest Services Representative, PBX Operator, Bell Staff, Night Audit.
Job Purpose: To set up banquet table linens, place settings and center pieces; serve all food and beverages and clear away all dishes and table linens in a professional manner and in compliance with company policies, and legal considerations. Job Responsibilities:
Job Purpose: To repair and maintain physical structure of hotel using hand tools and power tools.
Job Title: F & B Outlet SupervisorDepartment: Food & BeverageCompany: Dimension DevelopmentReports To: Director of F & B and/or F & B ManagerSupervises: Host/Greeter, Cashier, Server, Busser/Utility, Room Service Server, Runner, BartenderJob Description Date: January 1, 2019Job Purpose: To supervise and coordinate activities of F & B outlet and staff to provide fast and courteous service to guests.Job Responsibilities:1. Schedules dining reservations and arranges parties or special services for guests.2. Greets guests, escorts them to tables, and provides menus.3. Adjusts complaints of guests.4. Assigns work tasks and coordinates activities of outlet staff to ensure prompt and courteous service to guests.5. Inspects outlet serving stations for neatness and cleanliness, and requisitions table linens and other outlet supplies for tables and serving stations.6. May interview, outlet candidates, train outlet staff, schedule work hours and keep time records of outlet workers.7. May assist in planning menus, prepare beverages and expedite food orders.8. May collect payment from guests and total receipts at end of shift to verify sales and clear cash register.9. Rewards associates who use their empowerment to meet or exceed guest expectations.10. Other duties as assigned.Job Skills:1. Speak clearly.2. Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.3. Perform a variety of activities, changing activities often and sometimes without notice.Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.Education HS Diploma or equivalentExperience One year experience as cashier, two years experience as a waiter or waitress, and one year in direct sales or the retail trade; OR, an equivalent combination of experience.Licenses/Certifications N/A
This is the job description for GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION Job Title: Guest Service Representative Department: Front Desk Company: Dimension Development Reports To: Front Office/Operations Manager Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: 1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. 2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. 3. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. 4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. 5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. 6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. 7. Take the initiative to greet guests in a friendly and warm manner. 8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. 9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. 10. Other duties as assigned. Job Skills: 1. Speak clearly and listen carefully. 2. Use personal judgment and specialized knowledge to give information to people. 3. Communicate well with many different kinds of people. 4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. 5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education HS Diploma or equivalent. Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications N/A
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Purpose: To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.
Job Purpose: To produce all orders required by business volume and supervisor, as quickly and efficiently as possible, and to produce the highest quality product. Also, to produce all orders on an a la carte basis and to prep for buffets, banquets, salad bars and hors d' oeuvres.
This is the job description for NIGHT AUDITOR JOB DESCRIPTION
Job Purpose: Under the direct supervision of the hotel's Executive Housekeeper, take ownership in assuring that the existing flooring materials of the hotel are properly protected from soil, cleaned regularly and maintained to a high level of appearance.
Job Purpose: To maintain cleanliness of all spaces within the hotel.