posted June 2, 2019WoodSpring Suites Charleston Airport
Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to WoodSpring Hotels Brand Standards and WHPM policy. Directs other employees and prioritizes job duties when General Manager is away from the hotel.
Acts as Manager-on-Duty, GSR in the absence of staff due to call-off, termination, or resignation.
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions are not all inclusive; other duties may be assigned.
Action Oriented – Demonstrates a commitment to effective job performance by taking action on one’s own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Conflict Management – Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
WoodSpring Suites Charleston Airport is an Extended Stay Hotel Close to CHS and Naval Stations
Guests - from business travelers, military members and support, vendors, students, tourists, vacationers, and those moving in and around the Charleston area - who need a clean, comfortable, well-priced, nicely-appointed room for a few nights or more will appreciate WoodSpring Suites Charleston Airport. An extended stay hotel, the hotel combines the comforts of home and the ease of weekly rates, monthly rates and extended stay rates, and even nightly rates for those flying in and out of town. While focusing on keeping rates low, extra touches like in-room kitchens, in every suite, a combination of double-/full-sized beds and sleeper sofas in three room layouts, free wireless internet / free wi-fifor every guest, and around-the-clock access to guest laundry and vending machines make the hotel an even better value. Staff that ensures comfort for every guest makes everyone feel welcome.