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Front Desk Supervisor / Lead

posted October 23, 2018

SpringHill Suites Belmont Redwood Shores
Belmont, CA
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655195 l

About This Job

Description

Operations leader in training! Great Opportunity for Career Growth in Hospitality!

Front Desk Supervisor / Lead

This is a great Guest Service Leadership Opportunity for someone looking to move up in the hospitality industry, as well as gain experience in a hotel opening.  The Front Desk Lead / Supervisor ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Lead or Supervisor schedules, trains and coaches Front Desk Team members in handling financial transactions accurately and in maintenance of required systems and records.  

Core responsibilities include:

·        Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

·        Proficient administration of the hotel's electronic reservation system

·        Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

·        Compliance with hotel safety programs and procedures, including emergency and security systems

·        Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

·        Ensures that new team members receive training in appropriate brand standards and in hotel procedures

Requirements

· Experience in accurate cash handling and credit cards

· Experience in maintaining security of confidential information, including guest registration and credit card information

· Ability to pass certification tests required to meet brand standards

· Experience working with a computer, including data entry

· Ability to work well with others

· Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

· Listening skills to ensure accurate understanding of guest wishes

· Composure to work effectively under pressure and to address and resolve guest problems or concerns

· Approachability to encourage effective communication with guests and fellow team members

· Prior experience in Hotel front desk positions required, supervisory experience preferred. 

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About This Employer

SpringHill Suites Belmont Redwood Shores

1401 Shoreway Road
Belmont, CA 94002

(650) 622-9004

169 Room All Suite

www.marriott.com

Now Open! A new all-suites hotel in the San Francisco Bay Area that offers a little extra – and a lot less ordinary! SpringHill Suites Belmont packs plenty of amenities into an affordable stay, including free WiFi everywhere. Spacious, stylish suites provide separate areas to sleep, work and relax, featuring extra touches like airy beds piled with pillows, work spaces with ergonomic chairs, innovative 3-in-1 West Elm trundle sofas, wet bars with mini-fridge and microwave, walk-in closets, and spa-like bathrooms. This San Francisco area hotel boasts vibrant common spaces including a central lobby, 24/7 business center, fully equipped fitness center, refreshing pool, patio and firepit. Start the morning with a free hot breakfast buffet chock full of fresh choices; cap off the day with an enhanced Sips and Snacks bar menu. In between, there’s a 24/7 market for snacks and necessities.