posted February 1, 2019SpringHill Suites Belmont Redwood Shores
We know applying for a new job takes some confidence and at OTO Development, we want you to feel that we have that confidence in you. To help with that, we want to share more about our company culture, our philosophy about business and how we feel hospitality should be. Take a look at our job description and our company info and go ahead…apply! We want you to be a part of the OTO team!
WHO WE ARE AND WHAT WE DO
OTO Development was established in 2004 by a group of experienced hotel entrepreneurs with long histories of success in rapid growth organizations. We are the same group of people that believe that hospitality should exist in all facets of the business world but especially in our hotels. Our mission is to develop a portfolio of great hotels managed by exceptional people who absolutely love what they do. We believe in green design and superior sustainability as well community service and a commitment to our employees. And in case you were wondering, OTO represents the initials of our founders so we not only believe in what we do, we are proud to put our name behind it.
On most days, you will:
• Assist guests with their check-in and check-out procedures and throughout their entire stay
• Work proficiently on the hotel’s electronic reservation system as well as other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately and with the utmost honesty
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable and customer-focused and can-do attitude for our guests
Yes, this position is called Front Desk Team Member but it could also be called: Director of First Impressions, Ambassador of Smiles or Front Desk Hero. At OTO Development, our Front Desk staff is the face of our hotels, the core of our character and the shiny book jacket to a great novel. Want to help us write our next bestseller?
You love working with people and get a kick out of playing the role of concierge in order to ensure guest satisfaction and loyalty (and fun!).
Your friends say you are a great listener…and our guests will, too!
You are not just a problem solver but also a solution finder and you can handle the hectic moments and the quiet ones with the same grace and composure.
Now Open! A new all-suites hotel in the San Francisco Bay Area that offers a little extra – and a lot less ordinary! SpringHill Suites Belmont packs plenty of amenities into an affordable stay, including free WiFi everywhere. Spacious, stylish suites provide separate areas to sleep, work and relax, featuring extra touches like airy beds piled with pillows, work spaces with ergonomic chairs, innovative 3-in-1 West Elm trundle sofas, wet bars with mini-fridge and microwave, walk-in closets, and spa-like bathrooms. This San Francisco area hotel boasts vibrant common spaces including a central lobby, 24/7 business center, fully equipped fitness center, refreshing pool, patio and firepit. Start the morning with a free hot breakfast buffet chock full of fresh choices; cap off the day with an enhanced Sips and Snacks bar menu. In between, there’s a 24/7 market for snacks and necessities.