posted January 15, 2018Kalahari Resort & Conventions - Wisconsin
JOB SUMMARY Provide friendly, responsive service to create an exceptional entertainment experience for all of our guests. Each ride sales associate's primary objective is to show our guests a safe, fun time, and deliver the ultimate in customer service.
EDUCATION REQUIREMENTS: 1 year of progressive experience in a hotel, theme park, or related field helpful but not required.
LICENSE/PERMITS REQUIRED: None
REQUIRED SKILLS: Be able to communicate and understand the predominant language(s) of our guests.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Possess excellent basic math skills and have the ability to operate a cash register or POS system.
PREVIOUS EXPERIENCE REQUIRED: None
PHYSICAL REQUIREMENTS: Be able to safely lift boxes, bend and carry weighing up to 25 pounds. Be able to work in a standing position for long periods of time (up to 8 hours). Be able to work weekends, nights, and all holidays, and 24 to 40 hours per week. Frequent conversations are required with guests and associates. Be able to work in frequent noise from a busy and large Indoor Theme Park
MENTAL REQUIREMENTS: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Must be able to adapt to a broad range of customer interactions, inquiries, and complaints. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
ESSENTIAL DUTIES & FUNCTIONS Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them. Inform guests of ride information such as height restrictions and length of ride time. Make recommendations you genuinely feel your guests will enjoy and offer options for any rides that are not operating during that time. Approach guests, greet them, and deliver sales pitches. Maintain Safety First Standards. Assist with opening and closing procedures. Complete ride check offs at the beginning of every shift. Maintain clean service areas on a continuous basis. Be ready and willing to assist fellow associates as situations arise. Thank guests for their visit and invite them to return. Handle cash and complete transactions using micros cash register. Be able to fill in as needed to ensure the smooth and efficient operation of the Indoor Theme Park as directed by the General Manager or immediate supervisor.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Who We Are
As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most. Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique. Being authentically-African themed, with the influence of Ubuntu (Swahili for togetherness) always top of mind, each year the ownership returns to the continent to source art and inspiration for each property.
We promise to deliver products and services beyond expectations.
We understand recruiting as a mission, with the individual as the most important element in the process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.
Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.
Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.
Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.