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Night Guest Service Representative Part-Time

posted June 9, 2019

WoodSpring Suites Nashua Merrimack
Merrimack, NH
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About This Job

Job Responsibilities

FREE ROOM WITH ALL UTILITIES PROVIDED.  Must provide friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.

Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. 

Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Essential Functions

  • Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
  • Secures payment; verifies and adjusts billing.  Verifies customers' credit, and establishes how the customer will pay for the accommodation.  Computes bills, collects payments, and makes change for guests.
  • Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
  • Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
  • Keeps records of room availability/inventory management, and guests' accounts.
  • Performs bookkeeping activities, such as running reports and posting payments to guest folios.
  • Records guest comments or complaints, referring customers to General Manager as necessary.
  • Contacts head room attendant or maintenance staff when guests report problems.
  • Responds to emergency situations.
  • Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to WoodSpring standards.
  • Assist guests checking in or out as directed by the General Manager. 
  • Keeps store rooms in clean, safe, and organized condition at all times.
  • Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service.
  • Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.
  • Completes night audit entry.
  • Works in laundry room area loading and unloading washers and dryers and folding items.
  • Notifies General Manager or Maintenance Technician of any major repairs.
  • Provides inventory management to ensure property is equipped with necessary parts and supplies.
  • Serves as Manager-on-Duty in General Manager and/or Lead GSR absence.
  • Inspects/stocks housekeeping carts for service preparedness.
  • Inspects rooms for guest readiness.
  • Consists of a combination of regular desk scheduled hours and on-call hours.  Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests. 
  • Other duties as assigned.

Essential Functions are not all inclusive; other duties may be assigned.

Competencies

Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.

Communication – Convey information clearly, correctly, and succinctly.

Dependability and reliability– Displays responsible behaviors at work:  attendance and punctuality, attention to details, following directions, and fulfilling obligations.

Integrity – Displays strong moral principles and work ethic.  Behaving ethically, acting fairly, and taking responsibility.

Interpersonal Skills – Displays the skills to work effectively with others.

Professionalism – Maintaining a professional presence.  Demonstrating self-control, maintaining a professional demeanor and a positive attitude.

Skills/Qualifications

  • High school diploma or equivalent. 
  • Prior guest service experience in a hotel is preferred.
  • Must have computer skills; the ability to access and accurately input information into a computer system.  
  • Must maintain a professional appearance and demeanor.
  • Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
  • Frequently bends, kneels, crouches.
  • Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
  • Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.

Compensation: $12.00-18.00

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About This Employer

WoodSpring Suites Nashua Merrimack

2 Executive Park Drive
Merrimack, NH 03054

Telephone (603) 417-4900
Reservations (844) 974-6835

124 Room Hotel

www.woodspring.com

WoodSpring Suites Nashua Merrimack is one nearly 250 extended stay hotel locations under WoodSpring Hotels.

The nation’s fastest-growing hotel franchise, ownership and management company focused on the growing value, extended-stay hotel segment - WoodSpring Hotels was founded in 2003. Today there are WoodSpring Suites, WoodSpring Suites Signature and Value Place hotels in 36 states.

As an extended stay hotel we vary from traditional hotels in several ways including a focus on cost-conscious transient guests (typically needing a room for several nights or longer) a simple, better hotel experience. They may be moving to or within the community, visiting friends and family, vacationing, working or attending meetings and conferences, or coming to study or pursue other career goals but all of our guests should enjoy the same, consistent experience. Every room includes a kitchen, free wi-fi and parking are standard, pet-friendly rooms are in every hotel, guest laundry and other amenities are available around the clock. On-site, hotel staff is expected to be professional, welcoming, and helpful while ensuring every well-priced suite is incredibly clean.

This location is one of about 100 locations owned by the WoodSpring Hotels corporate ownership entity and managed by its compliment - WoodSpring Hotels Property Management. Employees at our owned/operated hotels receive competitive compensation packages and frequently advance at the property and, in some cases, on to regional and even national opportunities.

Are you ready to put your hospitality skills and enthusiasm to work for an industry leader? Positions available at this location are posted on this page and you can find openings at our brand offices in Matthews (Charlotte), North Carolina and Wichita, Kansas can also be found on this portal.