posted December 16, 2017Kalahari Resort & Conventions - Wisconsin
JOB SUMMARY Assist the Activities Department with company-wide entertainment which includes special events, guest activities, vendor supervision, inventory, corporate group activities, birthday parties, and team building.
EDUCATION REQUIREMENTS: High School Diploma
LICENSE/PERMITS REQUIRED: Valid driver's license required.
REQUIRED SKILLS: General knowledge of recreation programming, entertainment, and implementation for all ages preferred. Written communication and public speaking skills are desirable.
KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Possess excellent basic math skills and have the ability to operate a cash register or POS System.
PHYSICAL REQUIREMENTS: Possible work exerting up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects. Be able to work in a standing position for long periods of time (up to 8 hours). Ability to work weekends, evenings, holidays and extended hours.
MENTAL REQUIREMENTS: Must be able to convey information and ideas clearly. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Must be able to adapt to a broad range of customer interactions, inquiries, and complaints. Must be able to make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
ESSENTIAL DUTIES & FUNCTIONS Understand policies, procedures, standards, specifications, guidelines and training programs of Kalahari Resorts. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times. Give directions and inform guests about activities, events and locations daily. Contribute; create and research ideas for new crafts, participate and plan activities for events and holidays, new games, competitions, and assist with those activities and weekly newsletters. Contribute to finding entertainment for events. Conduct games, arts and crafts, contests, competitions and events. Give guests prizes, tokens, and awards and record their attendance when participating in activities. Produce samples of arts and crafts for guests to view for various activities. Place directional signs for events when needed. Host karaoke/Kalahari Idol Preliminaries, collect and file entries. Maintain storage room supplies, costumes, games, keeping it organized, clean, and items returned into the proper locations. Request and retrieve supplies, transfer requests and purchase orders, needed for daily use from central storage and kitchen. Fold, distribute, and assist with printing activities guides and stock in 22 designated locations. Assist with setting up, decorating, taking down items for daily activities and set up cart for the next day. Answer telephone, record and relay messages, answer guest questions and inform them about Kondos when in the office. Promote all areas of the Resort to guests and be knowledgeable of the general area. Open and close Activity Hut in the summer. Take photos during activities and events when requested. Understand how to use equipment to carry out activities such as: copy machine, laminator, paper cutter, steamer, helium, popcorn machine, karaoke machine. Escort Kenya and hand out autographed photos to guests. Understand the Kenya Performance Manual and be aware of how the costume functions. Know hand signals to communicate with the person inside the costume. Know how to put costume together and take apart, clean and launder. Know how to prep costume for appearance and travel plus where all items are located. Understand appropriate safety procedures. Participate in events as costume characters when needed. Attend and participate in Daily Promise Meetings.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Who We Are
As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most. Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique. Being authentically-African themed, with the influence of Ubuntu (Swahili for togetherness) always top of mind, each year the ownership returns to the continent to source art and inspiration for each property.
We promise to deliver products and services beyond expectations.
We understand recruiting as a mission, with the individual as the most important element in the process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.
Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.
Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.
Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.