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Front Desk Agent

posted November 14, 2019

Marriott Sanibel Harbour Resort & Spa
Fort Myers, FL
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Four Diamond Resort looking for Hands-on passionate hospitality professionals
802262 l

About This Job

What you will be doing

  • Process all guest check-ins by confirming reservations, assigning room(s), and issuing and activating room key(s).
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping Department to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash the guests' personal checks and traveler's checks.
  • Count the bank at the beginning and end of the shift.
  • Balance and drop the receipts according to Accounting specifications.
Requirements:
  • Candidates must have the work permit and proper paperwork to be employed in the USA
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Benefits

  • Competitive salary
  • Health insurance
  • Dental insurance
  • Vacation and sick/personal time off
  • Flexible spending accounts (medical and dependent care)
  • Company-paid basic life insurance
  • Short-term disability
  • Long-term disability
  • 401(k)
  • Travel benefits
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About This Employer

Marriott Sanibel Harbour Resort & Spa

17260 Harbour Pointe Drive
Fort Myers, FL 33908

(239) 466-4000

347 Room Resort

www.marriott.com

Our Hotel

Our resort is located on the Punta Rassa, an 85-acre peninsula on San Carlos Bay in Fort Myers, Florida. We are just a short distance from Sanibel and Captiva Islands, featuring beautiful beaches and top attractions. Water sports and outdoor activities are abundant near our resort, including natural trails, bike and kayak rentals. Settle into our spacious rooms and suites with private balconies, floor-to-ceiling windows, scenic views and complimentary Wi-Fi. Savor delicious cuisine in our hotel restaurants. Join us for a romantic dinner cruise on the Sanibel Harbour Princess Yacht. Get pampered with a massage at our on-site luxury spa. Keep up your gym routine in our fitness center and take a dip in one of our several pools. Elsewhere in our Fort Myers resort, discover our flexible event spaces, offering seating for over 900 in our largest venue. A refreshing getaway awaits you at our Fort Myers, Florida, resort.