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Front Desk Agent

posted June 22, 2018

Sanibel Harbour Marriott Resort & Spa
Fort Myers, FL
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Four Diamond Resort looking for Hands-on passionate hospitality professionals
504079 l

About This Job

What you will be doing

  • Process all guest check-ins by confirming reservations, assigning room(s), and issuing and activating room key(s).
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping Department to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash the guests' personal checks and traveler's checks.
  • Count the bank at the beginning and end of the shift.
  • Balance and drop the receipts according to Accounting specifications.
Requirements:
  • Candidates must have the work permit and proper paperwork to be employed in the USA
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Benefits

  • Competitive salary
  • Health insurance
  • Dental insurance
  • Vacation and sick/personal time off
  • Flexible spending accounts (medical and dependent care)
  • Company-paid basic life insurance
  • Short-term disability
  • Long-term disability
  • 401(k)
  • Travel benefits
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About This Employer

Sanibel Harbour Marriott Resort & Spa

17260 Harbour Pointe Drive
Fort Myers, FL 33908

(239) 466-4000

347 Room Hotel

www.marriott.com

Experience luxury and comfort near Sanibel Island

An unforgettable vacation awaits you here at the Sanibel Harbour Marriott Resort & Spa. Perfectly located in picturesque Fort Myers, our sophisticated hotel places you just a short distance away from the famed beaches of Sanibel Island. Make yourself at home in your spacious room or suite, which offers perks like floor-to-ceiling windows, complimentary Wi-Fi access and a private balcony - perfect for gazing out at the sunset. Additional resort amenities include three sparkling outdoor pools and access to a private yacht, as well as a peaceful on-site spa with luxury treatments. Head out on the nearby nature trail, or rent a kayak and explore the water. Dining options for your visit include a stylish steakhouse, poolside nibbles and a delectable brunch and dinner service on the Sanibel Harbour Princess Yacht. And those planning a meeting or event here will be thrilled with our hotel's flexible venues and exceptional catering services. Join us at the Sanibel Harbour Marriott Resort & Spa today.