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Assistant General Manager/Director of Rooms

posted December 5, 2017

Noelle
Nashville, TN
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595249 l

About This Job

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight in the direction, coordination and management of the daily operations of multiple functions to include, but not limited to, rooms, engineering and food and beverage areas. Additionally, s/he will provide leadership, guidance and support to the management team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.

  • Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives
  • Reviews analysis of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives
  • Confers with the directors and department heads to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
  • Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new products and services
  • Oversees productivity and operating reports and resolves opportunities to ensure minimum financial impact and prevent operational delays to meet future growth
  • Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures
  • Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices
  • Lead the effort to effectively recruit, hire, train and successfully support and manage the talent of all new and existing team members

Requirements:

  • Four-year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
  • Must have previous Rooms Division experience
  • Minimum of seven years of supervisory experience in a high volume setting preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Opera, and property management systems highly desirable
  • Must be able to understand, speak, read, and write in the English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Must be available to work, varied shifts and flexible schedule

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

Noelle

200 4th Ave N.

Nashville, TN 37219

224 Room Hotel

noelle-nashville.com

Managed by

A reimagined 224-room experiential hotel in the heart of downtown Nashville

Opening Fall 2017

LOOK AROUND

Noelle is more than a place to lay your head. It’s more than a building, bar, restaurant or event space.

Noelle is an encounter—a carefully considered experience that immerses guests in local culture, and brings them face-to-face with the warmth, creativity and delightful unpredictability that make Nashville, Nashville.

A STORIED PAST

Built in 1930, Noelle came of age at a time when downtown Nashville was experiencing a boom of new hotels, department stores and local characters aplenty. With Printer’s Alley at her back and the glow of Broadway just a block away, Noelle has long been at the center of the hustle and bustle that fuels this eclectic city.

Now in its second act, this famed hotel has risen once again to take on its role in Nashville’s rich narrative. Today, Noelle serves as a gathering place for some of the city’s most interesting voices and makers as it continues to contribute to the spirit that makes this place so unique.