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Front Office Manager

posted November 7, 2017

Red Lion Hotel Harrisburg Hershey
Harrisburg, PA
The Red Lion Hotel Harrisburg is seeking an experienced Front Office Manager who has a passion and dedication to guest service.
622721 l

About This Job

Position Purpose: Oversee all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.

Responsibilities Include:

  • Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
  • Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
  • Compile and prepare financial reports, including: rate and availability calendar.
  • Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
  • Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
  • Perform room inspections throughout guest floors.
  • Assists in check in/ check out of guests or any related guest service activity.
  • Perform other duties as requested. For example, special requests from guests.Participates in Manager on Duty program requiring weekend stay over, constant monitoring throughout hotel and trouble shooting problems.

Job Skills:

  • Excellent customer service and computer skills.
  • Thorough organization and supervisory skills proficient in accomplishing the task.
  • Ability to develop subordinates to enhance advancement in the hotel and corporation.
  • Ability to analyze complex statistical data and make judgments accordingly.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.


  • Any combination of education, training or experience that provides the required knowledge, skills and abilities.
  • College education preferred.


  • Minimum of two years experience as Assistant and/or Front Office Manager .

About This Employer

Red Lion Hotel Harrisburg Hershey

4751 Lindle Road

Harrisburg, PA 17111

Telephone (717) 939-7841

274 Room Hotel


Experience the rich history, culture, and chocolate of central Pennsylvania from the perfectly located Red Lion Hotel Harrisburg Hershey, a top choice among hotels in Harrisburg, PA. Our hotel near Hersheypark is convenient for family vacations, while our location just minutes from Harrisburg International Airport, makes us an ideal destination for business travelers.

While you're here, explore historic, family-friendly, and exciting Harrisburg area attractions like the National Civil War Museum, Gettysburg Battlefield and Lancaster - the famous Amish Country.

With over 25,000-square-feet of event space in Harrisburg, as well as in-house catering service, Red Lion Hotel Harrisburg has everything you need for a successful event. Enjoy an Olympic-size outdoor pool and large rooms and spacious suites at one of the few pet-friendly hotels near Hershey.