The Ideal Candidate for this Position

• Strong project management skills; managing time effectively and prioritizing for results
• Ability to plan resources effectively, anticipate obstacles and develop solutions
• Highly resourceful, flexible and creative in solving problems
• Ability to work on multiple projects and execute with a high level of quality and accuracy
• Excellent decision making skills
• Ability to assess and analyze statistical reports
• Strong inter-personal and organizational skills

What You Will Be Doing

• Completes all tasks of a Guest Services Representative.
• Executes all necessary guest services functions including but not limited to: check-ins, check-outs, reservations, directing phone calls, guest services, and cash handling.
• Prints all necessary reports.
• Balances all necessary accounts.
• Completes bucket check, checklists, and all necessary reports.
• Alphabetizes all registration slips of guests who have checked out.
• Prints express check outs.
• Prepares next day arrivals.
• Checks and resolves room discrepancies.
• Balances all credit card accounts for the day.
• Closes out all cash accounts and balances.
• Complete the Cashier over/short reports.
• Post room and tax.

Who You Will Be Working With

Front Office Manager
Night Manager
Front Desk Agents
All Managers & Associates

Job Description

Maintain high quality service to guests checking in and out of the hotel. Posts guest room charges and assists in guests needs. Responsible for overseeing all third shift front office operations to include the balancing of all credit card accounts for the day.

Job Requirements

Education:

High school diploma required.  Associates Degree or Bachelors Degree in related field (i.e.: Hotel Management, Business Management) preferred.

Experience:

• Preferred: Minimum of (1) years hotel/resort experience.
• Preferred: Minimum of (1) years hands on experience with front office operations
• Preferred: Opera Property Management System experience

Licenses or Certificates:

Valid Driver’s License

Other

This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Benefits

Free Parking
1 Meal per Shift
Career Advancement
Associate Recognition