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Lost & Found Clerk/Security Dispatcher Part-Time

posted November 16, 2017

Kalahari Resort & Conventions - Sandusky, OH
Sandusky, OH
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412791 l

About This Job

JOB SUMMARY

The Lost & Found Attendant is responsible for ensuring all lost and found standard operating procedures are followed and maintained, ensuring lost items are returned to their owners in a timely manner and other items are disposed of according to department standards.

QUALIFICATION STANDARDS

EDUCATION REQUIREMENTS: High School diploma required.

LICENSE/PERMITS REQUIRED: Must have valid driver's license for the applicable state.

REQUIRED SKILLS: Must be able to read, write and speak English.

KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Ability to understand and effectively utilize MS Word, PMS and other housekeeping computer applications are helpful.

PREVIOUS EXPERIENCE REQUIRED: Experience with properties (Hotels and Resorts) in excess of 500 rooms and/or working in day-to-day housekeeping operations is helpful.

PHYSICAL REQUIREMENTS:

  • Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Flexible and long hours sometimes required including weekends and holidays.
  • Ability to stand during entire shift.

MENTAL REQUIREMENTS:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.

ESSENTIAL DUTIES & FUNCTIONS

1) Approach all encounters with guests and associates in a friendly, service-oriented manner.

2) Monitor all "Lost and Found" items and properly log, store and secure all lost and found items according to resort standards.

3) Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.

4) Use proper two-way radio etiquette when communicating with other associates.

5) Ensure all guest calls are completed within a timely manner and follow up to ensure satisfaction. .

6) Maintain an organized and comprehensive filing system with documentation of all lost and found items, reports and tracking logs.

7) Ensure the security and cleanliness of all lost and found store rooms.

8) Keep workspace clean and free from clutter.

9) Answer all housekeeping phones ensuring messages are directed to the proper person.

10) Perform Housekeeping Coordinator duties in the absence of the coordinator, or as deemed necessary by management.

11) Participate in Daily Promise meetings and trainings as required by management.

12) Perform other housekeeping duties as requested from management.

13) Comply at all times with Kalahari standards and regulations to encourage safe and efficient hotel operations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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About This Employer

Who We Are

As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most.  Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique.  Being authentically-African themed, with the influence of Ubuntu (Swahili for togetherness) always top of mind, each year the ownership returns to the continent to source art and inspiration for each property.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand recruiting as a mission, with the individual as the most important element in the process.  In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through.  Whether a current opening exists or not, relationship building is critical to the success of our company.

Team Characteristics

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.

Many of our associates have been given the tools to be a success and have built careers.  Sixty-one percent of our leadership team has been promoted into their roles.  As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.

Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment.  Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.

Synergy, collaboration and the willingness to take risk is at the heart of our culture.  We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.