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Adventurer's Club Manager

posted November 16, 2017

Kalahari Resort & Conventions - Pocono Mountains
Pocono Manor, PA
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433195 l

About This Job

JOB SUMMARY

Oversee and coordinate the planning, organizing, developing, implementing, and coordinating company-wide entertainment which includes special features, guest activities, supply procurement, group sales coordination, birthday parties, and team building. Manage the Kalahari Kids Member program, including the seasonal newsletter and daily/weekly schedule of activities.

QUALIFICATION STANDARDS

EDUCATION REQUIREMENTS:

Bachelor's degree in recreation management, marketing, entertainment promotion or related field preferred or two years relevant work experience preferred.

LICENSE/PERMITS REQUIRED: Valid driver's license required.

REQUIRED SKILLS: General knowledge of recreation management, entertainment promotion, and implementation for all ages preferred. Skilled in oral and written communication is required. Advanced marketing, advertising, and art skills are extremely helpful but not required. Public speaking skills are desirable.

KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE:

Possess excellent basic math skills and have the ability to operate a cash register or POS System.

PREVIOUS EXPERIENCE REQUIRED:

5+ years of management experience in hotel, resort or recreation program environment.

PHYSICAL REQUIREMENTS:

Possible work exerting up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects. Be able to work in a standing position for long periods of time (up to 8 hours). Ability to work weekends, evenings, holidays and extended hours.

MENTAL REQUIREMENTS:

  • Must be able to convey information and ideas clearly.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
  • Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.
  • Must be able to make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.

ESSENTIAL DUTIES & FUNCTIONS

  • Understand policies, procedures, standards, specifications, guidelines and training programs of Kalahari Resorts.
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of associates and creating a positive, productive work environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance to Kalahari Resorts policies and procedures.
  • Fill in where needed to ensure guest service standards and efficient operations are met.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Create, print, fold, display, and distribute Activities Guides, direction signage, promotional signs for vendors, and Posters bi-weekly, including any info/advertising for other departments where applicable.
  • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with policies and procedures.
  • Maintain storage room for supplies, costumes, and games.
  • Order prizes and supplies, write up purchase orders, and work with central storage for transfers or special requests.
  • Visit or call vendors and negotiate in advance for amount of purchase on supplies.
  • Research cost comparison for expenses of special events and make purchases.
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Exercise discretion and independent judgment in selection of delivery of guest activities.
  • Book live entertainment, costumed characters for holiday events, coordinate company functions, plan children, family, and adult activities along with other major resort-wide special events and functions.
  • Interview potential characters and their assistants and provide the necessary paperwork (such as PAN forms) for hiring
  • Train and schedule hired costume characters and their assistants.
  • Supervise and direct seasonal interns and/or assistants and other associates.
  • Record attendance, conduct communication meetings, reviews, disciplinary action, and rewards to Associates when applicable.
  • Manage Disc Jockeys within the resort.
  • Be a costume character for Christmas, 4th of July, and Halloween.
  • Maintain care of Elephant Mascot costume: wash weekly, brush, prepare for travel, mend, proper packaging when mailing, battery and charger, and maintain ice pack vest and collar.
  • Maintain care of Associate who wears Elephant costume: assist in dressing and undressing, travel with character to off property sites, make sure they are hydrated, and insure their safety during their work.
  • Work with outside costume companies when necessary.
  • Chair special events committee to inform managers and coordinates promotional techniques/information and upcoming events.
  • Interview and hire vendors or costume characters (Santa, clowns, etc.)
  • Attend performances of entertainment and view DVD's or online shows for quality control.
  • Complete and send lawyer-approved contracts to entertainers for special events.
  • Write purchase orders, contracts, check requests, gift card orders, and waterpark tickets and arrange trades.
  • Know and train how to use equipment to carry out tasks: (copier, laminator, paper cutter, steamer, helium, popcorn machine, karaoke machine, etc.)
  • Know how to and train on all activities and events.
  • Coordinate with Group Sales for client requested entertainment.
  • Train group sales staff in team building and group initiatives.
  • Conduct games, arts and crafts, contests, competitions and events, record guest attendance, and give out prizes and awards to guests for participating.
  • Create program/activity weekly signage, samples of arts and crafts for guests to view activities, displays and guest activities guide for special events (such as Kalahari Idol Competition).
  • Coordinate advertising and marketing for upcoming special events that coincide and compliment resort marketing and public relations departments.
  • Provide event/activity photos to marketing along with the permission forms signed by any guests that participate.
  • Provide the website designer with guest activities, holiday celebrations, promotions, and special events. This must include advanced dates, times, and descriptions.
  • Inform department heads of changes and additions to special events when applicable.
  • Remain fluid and flexible in functions as requirements change based on growth and needs of Resort.
  • Setup, decorate, take down, and clean up for activities, events and holidays.
  • Manage all birthday party rooms and staff.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the associates and guests.
  • Exercise discretion and independent judgment in selection and delivery of guest activities.
  • Assist with the coordination of company functions, children, family, and adult activities along with any other major resort-wide special event or function.
  • Implementation of corporate and other group activities.
  • Assist with creating signage, displays and guests activities.
  • Keep budgets and check book current on purchases and entertainment bookings.
  • Attend scheduled meetings for management, planning committees and training.
  • Respond verbally and through email to guest's requests and concerns.
  • Take guests on tours of the resort or Kondos
  • Print and display Kondo information for all guests
  • Promote areas of the resort to guests and be knowledgeable of areas such as, but not limited to; Spa, Waterpark, Pottery Pizzazz, Candy stores, Restaurants, Kiosks, Retail stores, special venues such as Safari Adventure.
  • Attend all holiday and special events and associate parties.
  • Present and participate in the Daily Promise Meetings and/or assign another leader or associate to conduct the meetings daily.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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About This Employer

457 Room Resort

www.kalahariresorts.com

Who We Are

The latest and greatest of Kalahari's family of authentically African themed waterpark resorts and convention centers is now open - Kalahari Resorts & Conventions, in Pocono Mountains, Pennsylvania!

Experience the 100,000 sq. ft. Indoor Waterparkfeaturing a retractable roof, stand-up surfing or body boarding on the FlowRider, the twists and turns of the Anaconda and Swahili Swirl waterslides, relaxing lazy river and indoor/outdoor family hot tub, tons of activities for the little ones and much, much more!

Settle into one of our 457 beautifully appointed guest Rooms & Suites, take in one of our many incredible Dining options, enjoy the fast-paced action in the Family Entertainment Center, or rejuvenate at Spa Kalahari and Salon.

The Convention Center at Kalahari features 65,000 sq. ft. of flexible meeting space for events both large and small, along with award-winning catering and state-of-the-art technology to make your next event unforgettable.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand recruiting as a mission, with the individual as the most important element in the process.  In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through.  Whether a current opening exists or not, relationship building is critical to the success of our company.

Team Characteristics

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.

Many of our associates have been given the tools to be a success and have built careers.  Sixty-one percent of our leadership team has been promoted into their roles.  As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.

Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment.  Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.

Synergy, collaboration and the willingness to take risk is at the heart of our culture.  We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.