posted November 18, 2017The Westin San Francisco Airport
Westin’s workplace culture is designed with the associate experience in mind. Here, associates are empowered to be at their best and to infuse a spirit of well-being into each guest experience ensuring guests leave feeling better than when they arrived.
Founded over a box of Pop-Tarts® in 1995 by David Schwartz and Peter Vilim, Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant, the drive to achieve results by exceeding expectations.
Waterton’s values of Service Excellence, Empowerment, Integrity, Passion, Achievement and Teamwork are our guiding principles and they shape who Waterton is as an organization. When you join Waterton, you will learn new skills, acquire knowledge and use these values to help you grow in your career and fulfill your professional goals.
Waterton is committed to the service of our associates, residents, guests and investors and firmly believes that our superior ability to serve our customers differentiates us. We empower our associates to think and act like an owner and use our core values as guiding principles to serve our customers in a way that exceeds their expectations, going above and beyond to create the ultimate service experience or what we call Resitality!
Director of Guest Services
The front office is a fun, yet challenging role within the hotel, often the first and last point of contact within the hotel, the front desk has a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front desk to resolve any questions or concerns they may have. The Director of Guest Services needs to think quickly on their feet and be able to handle a multitude of situations that may arise. A "can-do" attitude is a necessity for this role. The Director of Guest Services must be able to multi-task and prioritize to ensure guest satisfaction; all with a positive, professional demeanor.
Additionally, the Director of Guest Services is responsible for overseeing Guest Service Managers, Guest Service Agents (Front Desk), Service Express Agents, Service Express Attendants, and the Door Attendants. This role includes scheduling, training, running pre-shift meetings, managing room inventory, communicating requests to other departments, making reservations, entering group room blocks and other duties as assigned. It will also oversee the department budget, payroll, associate counseling/disciplinary action and performance evaluations.
Participates in the development and implementation of strategies for overall Services, specifically Front Office, Service Express and Guest Services that support achievement of the hotel’s goals.
To manage assigned shifts for the Front Office, Service Express and Door and by running the day-to-day operations. Creates the first impression by supervising the door, Service Express and front office areas.
Manages the operation of the Front Office and all Guest Services:
Understands and adheres to Brand Standards of Service and Operation as they apply to the Front Office and high-level customer service interactions.Ensures hotel is compliant with all brand standards as well as Ultima standard operating procedures.
Develops and implements strategies and practices which support employee engagement.
Hospitality is a 24/7 industry therefore, candidates should be willing to work weekends and holidays as needed.
EOE - M/F/D/V/SO
is located minutes from San Francisco International Airport and just over 14 miles from San Francisco’s bustling downtown, making it convenient for you to travel and explore the surrounding area. At Westin, we aim to have you feeling better when you leave than when you arrive, and our 397 soundproof guestrooms feature a variety of amenities to ensure a relaxing and rewarding stay. Keeping your unique needs in mind, our Millbrae hotel offers an indoor pool,WestinWORKOUT® Fitness Studio, high speed Internet access, and our irresistible Westin Heavenly Bed® and signature bedding.
Located in Millbrae, California, our SFO Airport hotel allows visitors to access the Bay Area with ease. Whether you are traveling for business or pleasure, The Westin SFO provides a convenient location for any traveler with close proximity to San Francisco International Airport and the city. We are happy to provide our guests with complimentary San Francisco airport shuttle service, making your travel to and from the airport as effortless as possible.
Known for its local fare, bustling city and unique culture, the City by the Bay has a charm all its own. In one of the world’s greatest natural settings, the Bay Area provides travelers with an exciting and varied mix of local attractions. Bike across the Golden Gate Bridge, explore Fisherman’s Wharf, catch a few rounds at Cypress Golf Course or simply experience the infamous B.A.R.T. You are only limited to the number of days you spend at our Millbrae hotel! Learn more about things to do in the Bay Area.