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Front Desk/Gallery Host

posted November 20, 2017

Hyatt Place Nashville Airport
Nashville, TN
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Immediate Front Desk Openings at The Hyatt Place, Nashville Airport
572391 l

About This Job

GENERAL PURPOSE

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 

  • ESSENTIAL DUTIES/RESPONSIBILITIES
  • Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES

  • Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
  • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
  • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.

SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Knowledge

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Skills

Must have vision ability to read written communiques and monochrome computer screen.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Abilities

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 

Education/Formal Training

High School diploma or equivalent 

Experience  

None required

Material/Equipment used 

Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.

Environment 

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting

Compensation: 10.50

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About This Employer

Hyatt Place Nashville Airport

721 Royal Parkway

Nashville, TN 37214

Telephone (615) 493-5200

Our Hotel

Located only two miles from Nashville International Airport and only seven miles from downtown Nashville, the Hyatt Place Nashville Airport hotel offers easy access to many of Nashville’s most popular destinations, including the Grand Ole Opry and the Country Music Hall of Fame.  The hotel is also conveniently located near Centennial Sportsplex as well as the Nashville Superspeedway.  The hotel is also close to Ryman Auditorium and The Hermitage. 

Rooms

All of our spacious guestrooms feature our plush Hyatt Grand Bed® and state-of-the-art media and work centers. You’ll love the 42" HDTV, Cozy Corner with sofa or sofa-sleeper, and bathroom vanities with granite countertops and complimentary amenities. Get connected with free Wi-Fi and remote printing. Forget something? Odds & Ends has you covered with must-have items you can buy, borrow or enjoy for free.

Dining

You’ll never have to settle for anything less than a freshly made meal, an ice-cold beverage, a selection of specialty beverages made with Seattle's Best® espresso roast, or a delightful bite of your favorite dessert. Experience the convenience of our a.m. Kitchen Skillet™ that is free with your stay, the 24/7 Gallery Menu & Market and the Coffee to Cocktails Bar.

Activities

If you feel like sampling some local activities, just let us know. We'll be happy to help with tickets, tee times, tours, reservations or recommendations. We're here to make your visit as productive, entertaining and enjoyable as possible. 

Meetings + Events
You’ll find outstanding facilities and services – including free Wi-Fi throughout the hotel – perfect for small corporate and executive meetings, training classes, group gatherings, wedding guests, social events or reunions. We can even prepare a customized menu for you and your guests. Choose from a selection of menus for breakfast, lunch and dinner. We will keep your event energized while accommodating all your needs.