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Housekeeper

posted March 26, 2018

Country Inn & Suites Asheville Westgate
Asheville, NC
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Seeking a high-energy, detail-orientated leader for our Housekeeping Team. Competitive pay, excellent benefits, and a stellar hotel!
561415 l

About This Job

POSITION SUMMARY: The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Change and replace all bed linens and towels.
· Sanitize and clean all restrooms.
· Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
· Vacuum/mop all floors. Restock all room amenities.
· Assure all rooms are set up to company standards.
· Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
· Offers guests assistance whenever possible.
· Responsible for resolving escalated customer relations issues.
· Answers inquiries pertaining to hotel policies and services.
· Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
· Responsible for positively representing and promoting the property.
· Ensures systems and procedures are in place and followed for guest safety and security.
· Completes daily housekeeping report.
· Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
· Reports any maintenance, security, or safety issues to the appropriate staff.
· Reports any maintenance, security, or safety issues to the appropriate staff.
 
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE:
· High School Diploma, GED, or equivalent years of relevant work experience required.
· Previous housekeeping experience highly preferred.
· Ability to efficiently work under time constraints.
· Superior customer service skills.
· Ability to work with cleaning chemicals.
· Must be able to lift, push, and pull 25-50 pounds frequently.
· Able to work a flexible schedule.
 
OTHER INFORMATION:
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. Will required back ground and drug screen prior to hire date.
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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About This Employer

Country Inn & Suites Asheville Westgate

22 Westgate Parkway

Asheville, NC 28806

Telephone (828) 772-3188

94 Room Hotel

www.countryinns.com

Managed by

Our Hotel

Off I-26 and 240, the Country Inn & Suites By Carlson®, Asheville Westgate, NC is the perfect base of operations during your time in Asheville. Our shuttle service takes you to specific drop-off points located around the vibrant downtown area, allowing you more time to sample items from internationally inspired, locally sourced restaurants and peruse the shelves of unique shops. Looking for a more regal destination? The Biltmore Estate is only nine minutes from the hotel and offers guided tours and striking views. Relax back at the hotel with a dip in the heated indoor pool, or sit on the veranda like a true Southerner.