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Banquet Server Part-Time On Call

posted December 3, 2017

JW Marriott Houston Downtown
Houston, TX
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582102 l

About This Job

A Pearl Banquet Server reports directly to the Food & Beverage Director and is responsible for fostering the Pearl culture within the Food & Beverage department for Pearl Hospitality.  A Pearl Banquet Server must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential. 

The Banquet Server is responsible for the successful serving of guest during a banquet function and must ensure a positive guest experience.  The Banquet Server must focus on providing exceptional customer satisfaction by the successful execution of banquets.  All hotel operations must be executed at the highest level of professionalism and courtesy.  The Banquet Server must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success.

The ideal candidate for this position

  • will foster the Pearl culture.
  • has a passion and commitment to the department at an ownership level.
  • must exhibit commitment to excellence.
  • will ensure compliance with brand standards as well as the Pearl standards and procedures.
  • must maintain effective and open communication.
  • will foster teamwork.
  • must possess high energy, professionalism and confidence every day and in every way.
  • will be highly motivated and enthusiastic.
  • will participate in Pearl stand-ups and meetings with enthusiasm and commitment to success.
  • must deliver the highest performance.

Responsibilities  

  • Must be able to conduct daily business with integrity and be ethical at all times
  • Maintain a safe working environment through compliance of safety and health department guidelines
  • Understand and comply with emergency procedures
  • Set up banquet room as instructed by supervisor to include linen, service ware and glassware
  • Attend meeting before events to understand function and menus
  • Serve guests during banquet functions to ensure positive guest experience
  • Serve food and/or beverage in order and to the expectation of supervisor for consistency
  • Ability to remember, recite and promote the variety of menu items
  • Ability to transport up to 30 lbs through a crowded room on a continuous basis
  • Ability to stand for long periods of time
  • Promptly remove dishes as guests complete each course and/or meal
  • Abide by all legal requirements pertaining to serving alcoholic beverages
  • Upon banquet completion, reset banquet room according to supervisor’s specifications
  • Check server and house person Banquet Event Orders to ensure that all information is accurate
  • Deliver the best product at the highest brand and procedural standards
  • Manage guest relations in the most positive and effective manner
  • Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
  • Maintain cleanliness of the food stations and function area
  • Comply with attendance rules and be available to work on a regular basis
  • Ensure approved uniforms are being worn at all times including nametag
  • Treat guests, associates, vendors and co-workers with professionalism and respect at all times
  • Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates
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About This Employer

JW Marriott Houston Downtown

806 Main Street

Houston, TX 77002

Telephone (713) 237-1111

323 Room Hotel

www.marriott.com

Managed by

Located next to the theatre district and sporting venues

Set in the historic Samuel F. Carter skyscraper, the JW Marriott Houston Downtown eloquently carries the rich legacy of the city forward, blending past and present in a dynamic fusion. Our luxury hotel showcases paintings and sculptures created by local artists for a dose of Southern hospitality. A Houston-themed restaurant, Main Kitchen, paired with our premier Spa by JW and 16,000 square feet of Houston event space make our accommodations ideal for business and leisure travelers alike. Convenient to the George R. Brown Convention Center, Minute Maid Park and the Texas Medical Center, the hotel is linked to the area's popular attractions and dowtown areas via public transit. Technologically advanced guest rooms boast iPads to order room service or summon the valet, 55-inch flat-screen HDTVs with 120 channels and complimentary wireless Internet access. Professional staff members offer personalized service and in-depth local knowledge. The JW Marriott Houston Downtown takes luxury to a whole new level.