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Valet Attendant

posted May 27, 2019

JW Marriott Houston Downtown
Houston, TX
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716466 l

About This Job

A Pearl Valet Attendant reports directly to the Valet Manager and is responsible for fostering the Pearl Culture within the valet department for Pearl Hospitality.  A Pearl Valet Attendant must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential. 

The Valet Attendant is responsible to provide exceptional customer satisfaction by serving guests in a hospitable manner to ensure positive guest experience during arrival and departure.   The Valet department must be executed at the highest level of professionalism and courtesy.  The Valet Attendant must drive results through proper guest care that meets or beats Pearl and brand standards.  The Valet Attendant must ensure that our associates and customers are treated with the utmost respect at all times since they are the key to our success.

The ideal candidate for this position

  • Foster the Pearl culture
  • Passion and commitment to the department at an ownership level
  • Ensure compliance with brand standards as well as the Pearl standards and procedures
  • Ensure Valet area is maintained to the highest level with attention to detail
  • Maintain effective and open communication
  • Foster teamwork
  • Must possess high energy, professionalism and confidence every day and in every way
  • Be a highly motivated and enthusiastic
  • Participate in Pearl stand-ups and meetings with enthusiasm and commitment to success
  • Deliver the best product at the highest standards

Requirements 

  • Must be able to conduct daily business with integrity and be ethical at all times
  • Treat guest, associates, vendors and co-workers with professionalism and respect at all times
  • Must maintain a safe working environment through ongoing compliance of safety guidelines
  • Understand and comply with emergency procedures
  • Ensure approved uniforms are being worn at all times with nametags
  • Ensure that the Valet/Bell desk is attended at all times and that posting positions are maintained
  • Ensure knowledge of hotel services, features and amenities
  • Answer and document all calls and requests for Valet and Bell assistance
  • Follow key control guidelines with guest room keys and guest’s vehicle keys
  • Accommodate all guest requests in an accurate and efficient manner
  • Execute group luggage delivery/pick-up
  • Care properly for guest’s vehicles while driving and parking
  • Ensure proper security of guest’s vehicle keys and belongings
  • Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner
  • Utilize claim tickets to ensure appropriate deliver of vehicle
  • Must be able to stand the entire shift and ensure timely retrieving/parking of guest’s vehicles
  • Must be able to stand and walk and continuously perform duties
  • Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
  • Comply with attendance rules and be available to work on a regular basis
  • Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates
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About This Employer

JW Marriott Houston Downtown

806 Main Street
Houston, TX 77002

(713) 237-1111

323 Room Hotel

www.marriott.com

Managed by

The Best Luxury Hotel in Houston, TX

Through groundbreaking innovation, inspirational design, highly crafted cuisine, and a holistic focus on the well-being of our guests, JW Marriott Houston Downtown brings new energy, ideas and experiences to the Downtown Houston luxury hotel scene. This artfully curated, lifestyle-inspired hotel is a remarkable redefinition of luxury, with 22 stories and 328 rooms and suites fusing the old and new, past and present, to create a distinctive hospitality experience that’s sensual, sophisticated and all about you.

Located at 806 Main in Downtown Houston’s most prestigious business and entertainment district, our sophisticated luxury hotel connects you to the city’s finest offerings. Whether you’re here for pleasure or business, you’ll find that our luxury hotel in downtown Houston is both soothing and scintillating, tranquil and trailblazing – a place you’ll return to again and again.  Visit us today to experience artfully conceived design, world-class service, and expanded range of guest services and amenities that everyone raves about and enjoy the epitome of five star hotels from the best hotel in Houston.