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Director of Revenue Management

posted October 23, 2017

Sheraton Memphis Downtown Hotel
Memphis, TN
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643814 l

About This Job

What you will be doing

  • Grow RevPAR and RevPAR Index.
  • Daily room inventory management
  • Monitor hotel and competitor rates, availability, strategies, and seasonality and adjust pricing accordingly.
  • Review unconstrained demand and provide recommendations for the optimal mix of business.
  • Establish target.
  • Review production of negotiated accounts with hotel’s sales leaderpricing for Group and Transient and by segment.•
  • Analyze local events and project their impact.
  • Prepare weekly and monthly forecasts.
  • Lead the weekly strategy meeting; reviewing prior week’s decisions to evaluate effectiveness; following up on assigned tasks of others;; critiquing year over year variances by segment; etc.
  • Conduct displacement analysis with group or contract.
  • Monitor online reviews.
  • Review STR reports and provide analysis of hotel performance against their comp set.
  • Utilize systems and resources including One Yield, MRDW, HPP, and CI/TY.
  • Review additional tools such as Hotelligence or Demand Positioning reports.
  • Assist with the preparation of the annual rooms revenue budget and business plans.
  • Ensure distribution channels have accurate content and pricing.
  • Develop relationships with the Online Travel Agencies (OTA) or Third Party Intermediaries (TPI) to maximize opportunities through these channels.
  • Assist with internet marketing campaigns, GDS advertising, etc.
  • Assist in developing the hotel managers so that they become proficient with revenue management.
  • Review prior days results and opportunities e.g. did the hotel sell out? Did overbooking have the desired effect?  Did the hotel have the desired mix of business?
  • Monitor group blocks and cut off dates.
  • Work with the hotel to ensure coding and tracking is performed correctly.

Requirements

Education & Experience
  • Hotel Management, Business and/or related degree preferred
  • Minimum of two (2) years revenue management experience with Starwood and affiliated systems.
Knowledge, Skills, and Abilities
  • Exceptional service and customer relations skills with ability to foster effective relationships with staff, management and clientele.
  • Excellent verbal and written communication skills and ability to communicate ideas and concepts.
  • Highly proficient in computers including, but not limited to Internet, Microsoft Office programs and hotel sales related programs.
  • Strong facilitation and presentation skills.
Competencies
  • Commitment to Task:  Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills:  Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility:  Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative:  Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
  • Managing Execution:  Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.  
  • Teamwork:  Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

Schulte Hospitality Group is an Equal Opportunity Employer.

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About This Employer

Sheraton Memphis Downtown Hotel

250 North Main Street

Memphis, TN 38103

Telephone (901) 527-7300

Our Hotel

Whether you're traveling for work or for play, Sheraton Memphis Downtown Hotel is ideally positioned to explore the best of the city. Business travelers will appreciate our direct skywalk connection to the Memphis Cook Convention Center, while those traveling for leisure will love our close proximity to the sights and sounds of Beale Street and Graceland, the iconic former home of Elvis Presley.

Savor creative American cuisine and Starbucks® coffee in the chic Crossroads Tavern and Grille, make a splash in our indoor heated pool or soak in views of the Mississippi River from your spacious, well-appointed guest room. As the largest meeting hotel in downtown Memphis, we offer 16,000 square feet of functional venue space, ideal for both intimate business meetings and large corporate gatherings. Throughout your stay, you'll enjoy signature Sheraton service and warm, welcoming Memphis hospitality.