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Front Desk Clerk (Flexible)

posted November 22, 2017

Homewood Suites by Hilton Orlando-International Drive/Convention Center
Orlando, FL
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528463 l

About This Job

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

This is Full Time Flexible position.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience: 

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Homewood Suites by Hilton Orlando-International Drive/Convention Center

8745 International Drive

Orlando, FL 32819

Telephone (407) 248-2232

252 Room All Suite

homewoodsuites3.hilton.com

At A Glance

Discover an elegant Florida home away from home at the Homewood Suites by Hilton Orlando-International Drive/Convention Center hotel. Situated on the stylish north end of I-Drive, our Orlando hotel is less than 10 minutes from Orange County Convention Center and 15 minutes from both Walt Disney World® and Orlando International Airport (MCO). Whether you’re in Orlando to conduct business or visit Sea World®, Universal Studios®, or the Kennedy Space Center, you’re assured the warmest Florida welcome at this all-suite Orlando International Drive hotel.

Work according to your own routine while we take care of the rest. Your hot full breakfast is included seven days a week. Enjoy the included evening dinner and drinks, offered Monday through Thursday, and stock your suite’s kitchen with favorites from our onsite 24-hour snack shop. Work smart in your suite or poolside with WiFi access included in this Orlando International Drive hotel. Hotel parking is free; save money and stress by using the shuttles to all major theme parks.

Maintain any exercise program on your Orlando trip in our fitness center using modern cardio equipment and free weights. Swim laps in the outdoor pool and unwind in the whirlpool spa. Homewood Suites by Hilton Orlando-International Drive/Convention Center is centrally located to excellent Florida golf and spectator sports; catch the NBA Magic at the Amway Center.