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Front Desk Clerk (FT)

posted October 23, 2017

Homewood Suites Chicago Downtown
Chicago, IL
531027 l

About This Job

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience: 

  • High School Graduate or General Education Degree (GED).
  • Previous Customer Service Experience Required
  • Basic computer skills required.
  • Must be able to work weekends. 
  • Must be able to work flexible shifts. 

About This Employer

Homewood Suites Chicago Downtown

40 East Grand Avenue

Chicago, IL 60611

Telephone (312) 644-2222

233 Room All Suite

At A Glance

Maximize your time in Chicago and be pampered with perks at the completely renovated (May, 2016) Homewood Suites by Hilton Chicago-Downtown. Situated one block from the Red Line CTA and the famous Magnificent Mile, our all-suite hotel provides easy access to Chicago O'Hare Airport and Midway Airport. Start your day with our hot full breakfast then unwind with our complimentary evening social* Monday through Thursday – both are included with your stay and offer healthy food options. Our fitness-focused staff provides power workout exercises, scenic running/walking routes and discounts to a nearby yoga and fitness studio. Relax in style at our indoor top floor views pool.

Ranging in size from 340 to 531 sq. ft., every guest room in our downtown Chicago hotel is a two-room suite, and features a full-size refrigerator and kitchen area. Take advantage of our complimentary grocery shopping service and stock the kitchen with your favorite food and drinks. All guests enjoy complimentary internet access throughout our downtown Chicago hotel and printing access in the business center. Plan your next Chicago event at our hotel and utilize up to 3,000 sq. ft. of flexible space suitable for any type of gathering. Stay in the heart of the city, just one block from the free Navy Pier trolley and blocks away from world-class shopping and dining on Michigan Avenue and the nearby Millennium Park and Museum Campus.