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Director - Retail Operations

posted December 6, 2017

Hotel Del Coronado
Coronado, CA
391360 l

About This Job


Establishes, directs and monitors daily operations and standards for all retail outlets and support areas to ensure guest satisfaction and maximum profitability. Buys, orders, inspects, prices and displays merchandise, oversees inventory and selects and oversees vendors. Plans and executes annual operating budget, retail strategy and marketing and merchandising plans. Interviews, trains, supervises, counsels, schedules and evaluates staff.

What will I be doing?

Planning – Establish annual and seasonal retail plans to achieve defined financial goals. Planning would include:
    • Annual operating budgets – P&L analysis, monthly forecasts
    • Annual buying plans – including optimum inventory, COS, turn
    • Seasonal merchandise plans for changing the look and feel of each shop via floor moves, vendor changes and/or decor
    • Appropriate recruiting, hiring and training activities to develop a superior sales organization
    • Marketing efforts to help drive sales and increase awareness of shops and product

      Operations – In conjunction with corporate and resort management, establish, direct and monitor daily operating standards for all shops, tenants, and retail support areas including, but not limited to:

    • Responsibility for meeting financial revenue, COS and GOP budgetary goals

    • Appropriate shop hours and staffing to maximize sales and minimize expenses

Buying – Direct and monitor buying activities on site and provide information and feedback to corporate buyers where appropriate and needed. This would include, but is not limited to:

    • Defining trends and developing vision for merchandise assortment
    • Sourcing and selecting appropriate product for shops

    • Market analysis to define new growth opportunities

    • Vendor strategies to maximize margin and profit


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



About This Employer

Hotel Del Coronado

1500 Orange Avenue

Coronado, CA 92118

Telephone (619) 522-8155

757 Room Resort

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Luxury Southern California Resort

With its iconic red turrets piercing the taut horizontal lines of an azure California skyline, the Hotel del Coronado radiates with a confidence of gracious Victorian splendor that is without equal.

Built in 1888, this classic beachfront respite near San Diego, California has long been heralded as one of America’s most beautiful beach resorts. A pronouncement underscored by its designation as a National Historic Landmark in 1977.

Jobs and Hospitality Employment

The iconic Hotel del Coronado inspires imagination and captures the heart of our guests and associates. Together with Beach Village, “The Del” continues to reinvent itself to deliver world-class accommodations and personalized service to all who visit here. Our associates provide the “keys” to create “Customers for Life.”

Our goal as a leader in the San Diego hospitality industry is to engage exceptionally talented associates in order to continually delight our guests, owners, managers and fellow team members. Thank you for your interest in becoming an integral part of Hotel del Coronado’s colorful heritage.