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Dual-Area Sales Manager (Group)

posted January 4, 2018

Home2 Suites by Hilton San Antonio Riverwalk
San Antonio, TX
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Immediate Opening for the Home2 and TownePlace Suites!
554020 l

About This Job

Job overview

The Group Sales Manager is responsible for effectively and proactively soliciting and closing on appropriate business opportunities through a combination of prospecting and direct sales in his/her assigned market segments to achieve assigned hotel revenue goals for two or more hotels.

What you will be doing

  • Responsible for learning the hotel(s) brand and strategy
  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Manage business travel accounts to maximize business potential
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
  • Responsible for obtaining appropriate approvals for contracts per SOP (airlines, major sporting events, etc…)
  • Negotiate contracts according to company standards
  • Be aware of departmental revenue and up sell at every possible opportunity
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
  • Research and understand demand generators, new business sources, and use the internet as a prospecting tool
  • Prepares resumes for groups prior to group arrival and review all details in weekly meeting
  • Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block.
  • Conduct pre- and post-conference meetings when it is agreeable with the client
  • Attends property specific receptions to generate leads and interact with customers
  • Organize and execute local area blitzes
  • Implement special promotions relating to sales segment
  • Partner with third party meeting planners such as HelmsBriscoe, HPN, Conference Direct to generate additional leads and bookings
  • Establishes relationships with local businesses and organizations and is an active member in local industry associations
  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
  • Conducts tours of the hotels and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
  • Provide prompt and accurate responses to all client requests for proposals and information
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Completes daily/weekly/monthly reports as directed by the DOS/GM
  • Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
  • Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS
  • Communicates any product or service issues to DOS or GM
  • Divides selling time equally between hotels or as directed by the DOS/GM
  • Maintains a presence and is accessible at each hotel per the direction of the DOS/GM
  • Work client-related special events
  • Abides by Prime Time Selling hours
  • Participates in MOD program as required
  • Other duties as assigned

Requirements

Education & Experience
  • Minimum of High School education, post-high school education preferred
  • Minimum of 2 years in hotel customer service role or sales experience preferred
Knowledge, Skills, and Abilities
  • Outgoing personality
  • Maintains a professional image at all times through appearance and dress
  • Ability to work collaboratively with hotel service team in providing exceptional customer service
  • Clear, concise written and verbal communication skills
  • Demonstrate ability to achieve sales goals
  • Proactive sales approach; assertive and fast paced, driven to succeed
  • Excellent time management skills
  • Understands need time strategy as developed by Revenue Management
  • Must have flexible work hours that may include evenings, weekends, and holidays
Competencies
  • Approachability
  • Coachable
  • Customer Focus
  • Interpersonal Savvy
  • Problem Solving
  • Functional/Technical Skills
  • Integrity/Trust

Schulte Hospitality Group is an Equal Opportunity Employer.

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About This Employer

Home2 Suites by Hilton San Antonio Riverwalk

603 Navarro Street

San Antonio, TX 78205

Telephone (210) 354-4366

128 Room Extended Stay

home2suites3.hilton.com

At A Glance

Welcome to the Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX hotel, centrally located in San Antonio, Texas. Originally built in 1919, our all-suites hotel features an environmentally friendly renovation with a contemporary loft design. Nestled in a vibrant, urban neighborhood, our downtown San Antonio hotel is within walking distance of the Alamo, the River Walk, Hemisfair Park, the Majestic Theater and the Henry B. Gonzalez Convention Center. Take in stunning views of the Alamo City from nearby Tower of the Americas. Six Flags Fiesta Texas, SeaWorld and San Antonio Zoo are a short drive away. Plan an extended stay at our San Antonio Riverwalk hotel when visiting the HEB Corporate Headquarters, AT&T, Deloitte and other San Antonio companies.

Feel at home in a studio or one-bedroom suite with a living area, kitchen and movable furniture. Some suites feature floor-to-ceiling windows showcasing the building's original architecture, creating an urban loft ambiance. Connect to free WiFi and an iHome clock radio with iPod and MP3 docks, or watch a movie on the 42-inch HDTV. Pack the leash and water bowl — Home2™ is your pet's home too. Hang out at the Oasis, enjoy a free Inspired Table™ breakfast, watch television, or surf the web on your laptop or a business center computer. Home2 MKT® offers snacks and essentials. Swim in our indoor saline dipping pool and maintain your exercise routine in the fitness center.