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Reservations Supervisor

posted December 6, 2017

The Charles Hotel
Cambridge, MA
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382738 l

About This Job

Your memory is sharp, you have a knack for matching people with experiences, and you’re quick on your feet. Frequent guests and VIPs know you because you’re on top of the property’s offerings and “get” their needs. Your mind races with possibilities and you love the challenge of making the most out of each reservation for hotel profit. It’s not just a job. It’s an incredible opportunity to gain sales knowledge and impact the bottom line. Perhaps a Reservations Supervisor position with The Charles Hotel is a good match for your next career step.

Reporting to the Director of Revenue, the Reservations Supervisor will:

  • Handle telephone reservations and changes with prompt courtesy, taking care to apply the hotel’s selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit. 
  • Connect with people in a meaningful way, actively listen and apply telesales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences.
  • Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.
  • Supervise a team of Reservations Agents by creating schedules based on business needs, monitoring team performance, and supporting team improvements
  • Serve as liaison between the Sales team and the reservations department; monitor group pickup, cutoff dates, and availability
  • Manage inventory, rates , and availability on all distribution channels to maximize transient revenue

Fundamentals

A minimum of 2-3 years of previous hotel reservations experience is needed to be successful in this supervisory role. The ability to access, retrieve and leverage info from the hotel property management system is expected. The ability to make accurate, efficient entries into the reservations system is essential. Knowledge of OPERA and Microsoft Office Suite a plus. Must possess excellent verbal and written English communication skills. The ability to operate a telephone, computer and various software is expected. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

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About This Employer

The Charles Hotel

One Bennett Street

Cambridge, MA 02138

Telephone (617) 864-1200

295 Room Hotel

www.charleshotel.com

Our Hotel

Step outside The Charles Hotel into bustling Harvard Square and you'll find a hub of intellectual and cultural activity. In the Square, heads-of-state cross paths with Harvard students, while industry leaders share sidewalks with a host of Cambridge musicians busking their talents for all to hear.

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for your next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

With unpretentious service, original accommodations and an impressive guest list, it is no wonder that the Boston hotel review in the New England Travel Guide has designated The Charles Hotel Cambridge as the best hotel to "stay put in" when visiting Boston, Massachusetts. Step inside and see for yourself.