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Reputation Management Analyst

posted November 16, 2017

HEI Hotels & Resorts
Norwalk, CT
536142 l

About This Job

The Reputation Management Analyst will be responsible for the execution of strategic and creative social communication for all hotels within our portfolio via both brand and social platforms. The Reputation Management Analyst will monitor and manage feedback on all social media channels by directing customer service issues to appropriate internal channels.

The Reputation Management analyst will be responsible for monitoring industry trends and adjust plans to stay abreast of latest news, changes within the social media landscape through, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.

Reporting to the Vice President of Sales & Marketing, this individual will ensure proper communication within brand voice requirements and timelines across multiple platforms while being passionate about the quickly changing world of social media.

Experience, Skills and Knowledge

  • Bachelor's degree, preferably Marketing, Communications or related field.
  • 1 year of experience in digital marketing, social media, and/or related fields (preferable)
  • Strong sense of professionalism & judgment in response to issues in the public social media space Ability to adapt to new conditions, assignments and deadlines
  • Strong project management and organizational skills
  • Ability to communicate effectively with multiple stakeholders within a fast-paced environment.
  • Enthusiasm for customer satisfaction with the ability to bring brand identity to life
  • Superior verbal and written copywriting, editing and communication skills

Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


About This Employer

HEI Hotels & Resorts

101 Merritt 7, 1st Floor

Norwalk, CT 06851

Telephone (203) 849-8844

Corporate Office

About Us

HEI is building a legacy in hospitality real estate with discriminating investments in two priority categories: high potential properties and high potential people. 

Our private discretionary funds grant us ready capital for acquisition, development and property improvement. We acquire full service, upper upscale, luxury properties, as well as prime development opportunities. We then optimize the long-term value of these assets by capitalizing on the management expertise of our top hospitality professionals. 

But our core investment isn’t bricks and mortar: it’s passionate people. 

HEI is known for our energizing, high-performance culture that integrates seasoned talent in operations, acquisition and development with disciplined fund management. Our unique “owner/operator” business model fully aligns our financial and hospitality expertise in a cohesive, streamlined network for clear advantages and collective success. 

Our direct lines of communication - horizontal, vertical, interdepartmental, between properties and investors - provide the real time data, shared wisdom and team synergies that keep us smart, agile, responsive…in tune with the market, leading its growth. 

At HEI, property value is our goal...people value is our strength.

Mission, Vision, Values

HEI’s core convictions, captured in our Mission, Vision and Values, are the result of a series of multi-level collaborative sessions with a cross section of associates across our company. These statements serve as HEI’s transcendent well as day-to-day guidelines...for achieving higher standards of personal interaction, two-way communication, professional excellence and collective success. 

Our People

HEI views our associates as our greatest resource, and we hire and develop the best. 

We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Like a beehive where specialized skills, dedication to task and individual performance add up to collective success, HEI's unique owner/operator business model is leading the hospitality industry because of excellence achieved by every employee. 

Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving…yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial-spirit are evident; initiative and results are rewarded. 

Our people know they're "in on the ground floor" of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long-term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level. 

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.