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Golf Operations Assistant

posted February 6, 2018

Streamsong Resort
Streamsong, FL
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414017 l

About This Job

Purpose and Scope:

Coordinate all small golf group reservations, audit and balance tee sheets and room inventory system, handle telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues.

Essential Functions:

  • Coordinate all resort golf group tee times, room reservations and other services, build rapport with the guest representing the group in order to facilitate excellent customer service .
  • Audit golf tee sheets and property PMS system to ensure accurate information.
  • Answer telephone promptly and courteously.Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans, and hotel services, in order to close out sale and upsell the hotel as appropriate.
  • Maintain a working knowledge of the sales and front office areas, credit policy, different room types, and hotel services.
  • Report rate resistance and all problems to Reservations Supervisor or Director of Revenue.

Non-Essential Functions:

  • Answer letters, send brochures, and information in response to guests' requests.
  • Be familiar with duties of Reservations Manager such as forecasting, coding, closing out, and restricting dates.
  • Participate in hotel committees and task force opportunities.

Knowledge and Skills:

     Education: A high school diploma or GED equivalent.  Further education is desirable.

     Experience: Previous data entry and telephone experience is helpful.

     Skills and Abilities: Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests.  Ability to operate a computer.  Excellent organizational and time management skills

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

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About This Employer

Streamsong Resort

1000 Streamsong Drive

Streamsong, FL 33834

Telephone (863) 428-1000

216 Room Resort

www.streamsongresort.com

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Our Resort

Welcome to Streamsong, a new kind of resort that takes the everyday ordinary to the absolutely extraordinary. A resort where golf is both a quest for perfection and an art form. A retreat that is the ultimate escape for relaxation, enrichment and rejuvenation. A place where the surrounding ecosystems are as deeply valued as the time you’ll spend with us.

Surrounded by nothing but nature as far as the eye can see, Streamsong® offers a golf experience like no other resort in Florida. Renowned architects Tom Doak of Renaissance Golf Design and Bill Coore and Ben Crenshaw of Coore & Crenshaw collaborated to create Streamsong® Blue and Streamsong® Red—considered two of the top 100 golf courses in the US by GOLF Magazine. A lakeside 12-guestroom Clubhouse is complete with a golf shop and the steakhouse-themed restaurant Fifty-Nine®.

The Lodge features 216 guestrooms, spa, fitness center, restaurants, roof-top lounge and lakeside pool. Streamsong additionally offers outdoor adventures such as guided bass fishing, hiking trails, bird watching and a shooting club.