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Restaurant Server

posted March 14, 2019

Hilton Boston/Dedham
Dedham, MA
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“Looking to join a fun and talented team at a hotel that is about to double its food and beverage revenue with a new restaurant? We're currently hiring servers who have a passion for great customer service, and want to be part of our new "Herb N' Kitchen and Marketplace".”
760870 l

About This Job

**Flexible schedule required...must be available 30+ hours/week**


Job overview

The restaurant server is responsible for greeting, selling/order-taking and serving guests in a safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

Requirements 

  • Basic knowledge of food and beverage preparation, service standards and guest relations and etiquette
  • Knowledge of appropriate table settings, service ware and menu items
  • Basic English language communication skills
  • The ability to carry large, heavy trays on a continuous basis throughout the shift
  • Must demonstrate the a guest oriented and friendly demeanor
  • Previous server experience required.

What you will be doing

  • Provides food and beverage service to guests in the restaurant
  • Provides guest with overview of menu choices
  • Takes guest’s order – provides explanation of menu as appropriate
  • Prepares order for presentation to guest
  • Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
  • Cleans tables, chairs and floor area as needed
  • Resets table quickly
  • Polishes silver and folds linens
  • Assists service team as necessary to meet and exceed the guests’ expectations
  • Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

Compensation: hourly plus gratuities

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About This Employer

Hilton Boston/Dedham

25 Allied Drive
Dedham, MA 02026

(781) 329-7900

256 Room Hotel

www3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Overlooking tranquil woods, and only 10 miles from downtown Boston, the newly-renovated Hilton Boston/Dedham is a great choice for both business and leisure travelers. Located off I-95, our proximity to multiple train stations and complimentary shuttle service allow visitors to travel around easily. Inside the hotel guests will find modern and welcoming rooms and suites, great recreational amenities, vibrant local cuisine and stunning indoor/outdoor function space for their business or social event.

  • Located in a picturesque area, 11 miles from downtown Boston
  • Near numerous corporate offices, shopping and attractions
  • Complimentary shuttle within a 5-mile radius
  • On-site dining for breakfast and dinner at Herb N' Kitchen
  • Spacious rooms and suites with free WiFi, fridge and 49-inch HDTV
  • 10,000 sq. ft. Atlantis Sports Club with modern gym and indoor pool
  • 12,000 sq. ft. of meeting and wedding space for up to 400 guests