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Front Desk Agent

posted November 14, 2017

Hyatt Place Greenville/Haywood
Greenville, SC
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607688 l

About This Job

Job overview

Gallery Hosts contribute to the hotel's  commitment to high quality guest service and teamwork and must be the kind of  person who appreciates high standards of excellence.

The Gallery Hosts creates an experience for our hotel guests by offering them  a larger than home experience with welcoming, helpful and exceptional service,  while maintaining a clean, comfortable and inviting environment. This position  is responsible for the complete guest experience; to include the Gallery Host  Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest  check in and out and the servicing of the meeting rooms. Previous guest service  experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going  beyond simple accommodations to create rewarding experiences for their guests.  Through dramatic design, innovative cuisine and attentive service, Hyatt  approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind  of Hyatt where the style's relaxed, and the standards are anything but. Hyatt  Place is designed to give guests a brand-new hotel experience. And you are the  key to bringing it to life.

At Hyatt, we believe our guests select Hyatt because of our caring and  attentive associates who are focused on providing efficient service and  meaningful experiences. Hyatt associates work in an environment that demands  exceptional performance yet reaps great rewards. Whether it's career  opportunities, job enrichment or a supportive work environment; if you are ready  for this challenge, then we are ready for you.

Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so  you™.

What you will be doing

  • Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times.
  • Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
  • Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
  • Answer hotel telephones courteously and efficiently following Hyatt Place standards.
  • Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
  • Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service. 
  • Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
  • Drive and operate the hotel shuttle within 3 mile radius. On average the hotel has 5 shuttle requests per day.
  • Customer service experience is required, preferably in a hotel or related field

Requirements

  • High school diploma or equivalent required
  • Must have ability to work weekends
  • Requires strong command of the English language to include speaking, reading and writing
  • Ability to learn quickly and work in fast paced position with constant guest interaction
  • Must be able to multi-task
  • Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
  • Must possess basic computer skills, i.e. Word, Excel, etc.
  • Must be 18 years or older
  • Must have a valid SC driver’s license

Compensation: $10.50 per hour

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About This Employer

Hyatt Place Greenville/Haywood

40 West Orchard Park Drive

Greenville, SC 29615

Telephone (864) 232-3000

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we are constantly striving to make your stay as comfortable as possible.

Hyatt Place Greenville/Haywood is positioned within Greenville's premier shopping and dinning district, Haywood Road. The hotel is located on the city's dynamic east side, off I-385,minutes to I-85 and eight miles from the Greenville-Spartanburg International Airport.

During your stay, enjoy one of the fastest growing cities in the Southeast. The hotel is located only minutes from the Bi-Lo Center, Haywood Mall, award winning Downtown Greenville, Peace Center and the Carolina First Center. Hyatt Place Greenville/Haywood is in the center of everything that Greenville has to offer. 

meetings & events.

Making reservations for your group has never been easier. We offer an exclusive online group booking page, featuring your personalized welcome message, group rate information and a custom reservation tool for guests to book their reservations.