A Care Line Agent is responsible for processing all incoming and outgoing calls accurately and courteously.
A Care Line Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Occupational Health and Safety Responsibilities:
What are we looking for?
Care Line Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Drive for Results
Understanding the Business
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Scheduled to open in 2016, the 306-room Conrad Guangzhou will be in China's third largest city, which is located in the Pearl River Delta, China's primary economic powerhouse and the capital of its exporting economy.
In the heart of the city's new central business district, the Conrad Guangzhou will be nearby future high-grade office towers, upscale retail and residential developments, and new public infrastructure such as parks, an opera house, museum and city library.