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Reservation Agent

posted February 6, 2018

Courtyard/Residence Inn by Marriott Kansas City
Kansas City, MO
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Come be part of the 1st Kansas City Downtown NEW hotel in 30+ years!! We are looking for an energetic, outgoing, and star team player for our reservation agent!
538545 l

About This Job

We are seeking an energetic and outgoing individual to join the Chartwell Hospitality team as a Reservation Agent. You will be answering all phone reservations inquiries, talking with prospective customers about what they need, and making the appropriate reservations. In addition, you will get to support both the front desk and sales team with any additional help they seek. This job will work best for someone who can self direct when needed and work alone but also enjoys working on a part of a team and gets satisfaction in being the go-to person when a spare set of hands are needed.



The job duties include but are not limited to:
  • Answering calls, qualifying and selling our hotel's facilities and services to inquiries and sales leads
  • Providing information and pricing to all requests for accommodations
  • Actively listen and respond positively to guest questions, concerns, and requests.
  • Attending community and industry networking events to represent the hotel
  • Documenting sales activities in Salespro
  • Maintaining an awareness of the sales practices of the hotel's competitive set and is a "product expert" when selling them.
  • Building strong relationships and loyalty all clients/groups and maintaining professional integrity.

Other tasks assigned by the GM, AGM and DOS

This position is primarily Monday through Friday during normal business hours; however, you must be flexible and available to work occasional evening and/or weekend hours as needed to accommodate client's schedules and attend networking and industry events.

Success in this position could lead to advancement opportunities within Chartwell Hospitality.

  • Hotel experience is required.
  • Previous front desk, reservations or sales office experience is a plus
  • Clear, articulate telephone voice and excellent/professional phone etiquette
  • Clear, concise written and oral communication skills
  • Must be able to work efficiently in a fast-paced working environment
  • Must be extremely organized and detail-oriented
  • Ability to effectively multi-task, prioritize and meet deadlines
  • Proficient with computers including MS Word and MS Excel
  • Ability to learn to use new computer systems and programs

In ADDITION to completing your application, Please complete the online assessment found here: https://rdr.devinegroup.com/?PHLPQO

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About This Employer

Courtyard/Residence Inn by Marriott Kansas City

1535 Baltimore Avenue

Kansas City, MO 64108

Telephone (816) 221-7400

261 Room Hotel

www.marriott.com

Courtyard Kansas City

The Courtyard Kansas City Downtown/Convention Center, open in August 2016, is a brand new hotel in Kansas City and is within walking distance of the Kansas City Convention Center, Power & Light District, Sprint Center and Kauffman Center for the Performing Arts. Our hotel, the only hotel located on the Kansas City Streetcar line, is also the only hotel located in both downtown and the Crossroads District. Stay connected with free Wi-Fi offered throughout our Kansas City, MO hotel and relax in modern accommodations. Choose from a variety of menu selections for breakfast and dinner at The Bistro – Eat. Drink. Connect.® or grab essentials at The Market, open 24 hours. Host events in 3,068 sq. ft. of total meeting space and use our interactive GoBoard®, unique among Kansas City hotels, to find information. Whether staying for business or leisure, the Courtyard Kansas City Downtown/Convention Center is ideal.

Residence Inn Kansas City

http://www.marriott.com/hotels/travel/mcisr-residence-inn-kansas-city-downtown-convention-center/

The Residence Inn Kansas City Downtown/Convention Center, open in August 2016, is one of the newest hotels in Kansas City, Missouri and is within walking distance of the Power & Light District, Kauffman Center for the Performing Arts, Sprint Center and Kansas City Convention Center. Our hotel is also the only hotel located in both downtown and the Crossroads District and located on the Kansas City Streetcar line. Enjoy complimentary breakfast served daily and stay connected with free Wi-Fi offered throughout our extended stay Kansas City hotel and relax in pet-friendly suites with full kitchens and separate areas for living and sleeping. Traveling for business or a special occasion? Take advantage of 3,200 sq. ft. of total meeting space for your corporate or social event. Whether here for a few days or a few weeks, the Residence Inn Kansas City Downtown/Convention Center offers the modern amenities and thoughtful services necessary to meet any travel need.