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Guest Service Representative Part-Time

posted June 3, 2019

Wingate by Wyndham Green Bay/Airport
Green Bay, WI
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““We have an immediate part time opening offering free parking, on-site discounts on Wyndham Hotels & Radisson Hotel stays."
699430 l

About This Job

Why People Like to Work for Us

  • Our Philosophy is to consistently deliver exceptional hotel service with the help of dedicated, caring employees thus outperforming the competition.
  • We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.
  • Your role will be integral to the success of our company.
  • We strive to create a work place culture that values family, work life balance and community.

Job overview

The selected, qualified individual will be responsible to:

  • Check guests into and out of their sleeping rooms.
  •  Document comments regarding guest or guest feedback in the Hotel system.
  •  Collect, process and document method of payment for each guest.
  • Make guest room reservations.
  • Provide direction, information and friendly, professional service to all guests.
  • Drive guests to/from the airport or local businesses in the absence of a bell person.

This position requires an individual that is:

  • Friendly, professional in tone, demeanor and presentation.
  • Proficient with computers (training will be provided on Hotel specific software).
  • Has a valid drivers license with a clean driving record.
  • Adaptable to change based on business demands and guest needs.
  • Ability to obtain an Operator's (bartender's) License from the local municipality.

Requirements

Education Requirements:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

Job Knowledge, Skills and Abilities:

  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

Working Environment:

  • Inside with protection from weather but not necessarily changes in temperature.
  • Confined work area with considerable traffic, frequent interruptions and noise from telephones, voices and office machines.
  • Periods of standing exceeding 90 % of work shift are required.
  • Physical activities include standing, talking, hearing, seeing, sitting, lifting, carrying, pushing, pulling, stooping, kneeling, reaching, handling, fingering, bending.
  • Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible.
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About This Employer

Wingate by Wyndham Green Bay/Airport

2065 Airport Drive
Green Bay, WI 54313

79 Room Hotel

www.wingatehotels.com

Our Hotel

Our Wingate by Wyndham Green Bay/Airport hotel near Austin Straubel International Airport offers comforts and conveniences to ensure a smooth trip. Our clean and accommodating guest rooms were designed with our guests' comfort in mind, featuring thoughtful amenities to brighten any stay.

We offer free hot breakfast buffet, free WiFi, fitness room, weeknight social receptions, business services, guest laundry, and free parking. Jacuzzi suites and executive suites are available. We offer guests a free airport shuttle to Austin Straubel International Airport (GRB).

With 900 square feet of event space, our hotel features 2 meeting rooms, which can be arranged to accommodate 50 conference guests or 50 banquet guests.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.