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Rooms Division Manager

posted January 12, 2018

Best Western Bowery Hanbee Hotel
New York, NY
539544 l

About This Job

You’re “on the marble” and on the move. You understand that interacting with hotel guests and associates is as important as managing the budget. A practiced eye ensures perfectly appointed rooms. Active listening, attune to guest and associate need, transforms potential issues into opportunities for teaching and elevating guest experience. Associates, drawn to your enthusiasm, operational knowledge, and gift for relating what you know, realize their potential to drive results and business goal achievement. Everyone wins. If you’re ready to contribute to a winning hotel team and heighten your career, a Rooms Manager position with Interstate may be a great opportunity for you.

As Rooms Manager, you will

  • Employ your sound experience and talent for relationship development to manage the daily Rooms operations for elevated guest experience, optimized workflow and maximum flow through. Enable smooth operations for Front Office and Housekeeping Departments. Facilitate clear communications between management, your teams and fellow hotel departments, enabling focused guest care.
  • Skillfully manage the Front Office, Guest Services and Housekeeping Staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead diverse, skilled teams by modeling the way, by empowering, and coaching throughout the employment lifecycle.       
  • Participate meaningfully in budget development and oversight. Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Do your part to ensure guest comfort, associate safety, and protect the hotel asset. Keep a pulse on guest and associate interactions, stepping in with swift diplomacy to resolve concerns and transfer conflict into problem solving. Spot-check rooms to ensure full functionality and guest comfort.


A four-year degree or equivalent education or experience is required, with four to five years’ progressive experience in related positions. Advanced knowledge of the Rooms discipline and hospitality industry is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  Regular use of a computer, business equipment and applicable industry software is expected. Occasional travel may be required.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.


About This Employer

Best Western Bowery Hanbee Hotel

231 Grand Street

New York, NY 10013

Telephone (212) 925-1177

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Prime Location in New York City

The BEST WESTERN Bowery Hanbee Hotel offers a refreshing boutique hotel experience that is modern and inviting. Located in fashionable Lower Manhattan, our New York City hotel features stylish accommodations for business and leisure, a perfect location and contemporary lifestyle amenities so you can work, relax and feel immersed in the spirit of the Big Apple.

Experience the culture and energy of New York City from our convenient hotel in Lower Manhattan. Located in one of New York City's most historic destinations, the BEST WESTERN Bowery Hanbee Hotel puts you within walking distance of trendy shopping, restaurants and attractions, including Chinatown, South Street Seaport and Wall Street. Marvel at the towering skyscrapers of midtown like the Empire State Building, Rockefeller Center, and Chrysler Building. Discover eclectic neighborhoods like SoHo, TriBeCa, Greenwich Village, and Little Italy.

For our guests, whether it's shopping, dining, museums, sports, or concerts, NYC is an electrifying destination, and the BEST WESTERN Bowery Hanbee Hotel is the perfect place to experience it all.