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Director of Hotel Operations

posted December 22, 2017

Hyatt Centric South Beach Miami
Miami, FL
534438 l

About This Job

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.

This dynamic Director of Operations will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Here are some reasons our associates like working for us:

  • Our Benefits (applies to Full Time Associates Only)
  • Competitive Pay
  • Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
  • 401K Retirement Program with company contribution – FREE MONEY!
  • Complimentary Hotel Room Night Program – Receive 7 free nights a year
  • Group Life Insurance equal to your annual salary
  • Voluntary Short and Long Term Disability Programs
  • Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

  • Ensures that all brand standards are being maintained in each area of the property
  • Oversees the operation of the all hotel property departments
  • Maintains current licenses and permits as prescribed by local, state and federal agencies
  • Provides a safe working environment in compliance with OSHA/MSDS
  • Ensures compliance with all corporate accounting procedures
  • Cover front desk shifts as needed
  • Ensures each department has accurate and complete inventory and all supplies are maintained
  • Assists and approves department managers scheduling against guest and hours/occupied room goals. 
  • Assist team supervisors and managers with constructive coaching and counseling
  • Motivates and empowers staff to solve guest issues
  • Focused on guest satisfaction scores and strategies to improvements
  • Provides excellent customer service by being readily available/approachable for all guests
  • Ensures training and onboarding of all new team members are thorough and completed in a timely fashion 
  • Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. 

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer.


About This Employer

Hyatt Centric South Beach Miami

1600 Collins Avenue

Miami, FL 33139

Telephone (305) 428-1234

Our Hotel

Hyatt Centric South Beach Miami is the ideal destination for the cosmopolitan traveler seeking the finest beaches and bars in Florida. Located on historic Collins Avenue, our Miami South Beach hotel is steps from the sand, shopping and the famous thoroughfare, Ocean Drive. Enjoy glamorous amenities and a prime South Beach location when you stay at our Miami hotel.

What Guests Love:
  • Modern spaces: Bright, airy rooms with floor-to-ceiling windows and sleek furnishings
  • Refreshing rooftop pool: Relax in poolside cabanas on the third-floor sun deck
  • Dining at DECK Sixteen: Spanish-Mediterranean tapas and sangria made from fresh, local ingredients
  • Full-service beach access: Towels, chaise lounge chairs, umbrellas, and food and beverage service
  • South Beach scene: Luxe shopping, decadent dining, and Miami’s hottest nightclubs