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Front Desk Agent

posted July 3, 2018

JW Marriott Marquis Miami / Hotel Beaux Arts Miami
Miami, FL
Join the award-winning team of the JW Marriott Marquis Miami, situated in Miami's Metropolitan Miami development and the first-to-market JW Marriott property.
655439 l

About This Job

What you will be doing

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

The ideal candidate for this position

Analytical Skills
Problem Solving
Computer skills
Arithmetic computation
Interpersonal Skills
Team Work
Customer Service Orientation
Interpersonal Skills
Diversity Relations
English Language Proficiency
Applied Reading
Personal Attributes
Positive Demeanor
Stress Tolerance
Time Management
Physical Abilities
Visual Acuity


  • Complimentary meals per shift
  • Medical, dental, and vision insurance
  • 401 Retirement Savings Program with matching contributions
  • Paid Holidays and Paid Time Off
  • Short Term Disability Insurance, Basic Term Life Insurance / Accidental Death and Dismemberment Insurance
  • Voluntary Term Life Insurance
  • Employee Assistance Program
  • Uniforms
  • Discounted laundry and dry clean service
  • Direct deposit
  • Training and Development Programs
  • Discounted Lodging at Marriott International hotels associates and their family and friends
  • Discounts on Restaurants, Retail, Spa at selected Marriott International locations
  • Discounted Parking – Terms & Conditions vary according to location
  • Discounted tickets through

About This Employer

JW Marriott Marquis Miami / Hotel Beaux Arts Miami

255 Biscayne Blvd Way
Miami, FL 33131

(305) 421-8600

347 Room Hotel

JW Marriott Marquis Miami

Award-Winning Luxury in Downtown Miami

JW Marriott Marquis Miami infuses sophistication, design, art, fashion and technology into a diverse landscape of business, meeting and pleasure travel pursuits. Located in the heart of downtown Miami, close to the city’s exciting Wynwood Art District, the new Frost Science Museum, the Perez Art Museum and the world-renowned Miami Design District, JW Marriott Marquis Miami has become the arts and culture hotel in the middle of it all. Right at the gateway of the Brickell Financial District and a short drive from South Beach the hotel is perfectly placed in Miami’s epicenter. The hotel’s blend of sleek and modern design boasts 313 stunning guest rooms with state-of-the-art technology and luxurious bathrooms. Relax and unwind by our stainless steel sky pool and indulge yourself at Enliven Spa. Also enjoy the indoor golf school, virtual bowling and many more amazing amenities.

Hotel Beaux Arts Miami

In a world of too little time and too much to do, too many places to be and too much distraction, the art of staying above it all while still succeeding, requires rare confidence and decisive character. You define success on your own terms — not a chaser of fleeting trends, you neither follow the crowd nor get lost in it. You know what you like, and like to do things your way.

In a city of bustling streets, busy beaches and crowded spaces, one hotel has made an art of delivering an elevated experience for discerning guests like you. Here, you can stay above quotidian life in both altitude and state of mind. At the Hotel Beaux Arts, luxury hovers at the perfect distance above Miami. Find your best self, in the company of fellow guests, who share your rarefied taste for staying above.