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Guest Service Agent/Night Auditor

posted August 28, 2019

Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort
Orlando, FL
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About This Job

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Fairfield Inn & Suites by Marriott guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Assistant General Manager or General Manager.

Necessary Skills and Attributes

  • Previous Front Desk experience preferred
  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Reporting and accounting skills
  • Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

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About This Employer

Fairfield Inn & Suites by Marriott Orlando Near Universal Orlando Resort

5614 Vineland Road
Orlando, FL 32819

(407) 581-5600

116 Room Resort

www.marriott.com

Our Hotel

As a Universal Partner Hotel, we provide amazing convenience to our guests by offering a complimentary shuttle to and from local theme parks including Universal Studios Florida™ and Universal's Islands of Adventure™. After spending the day riding thrilling rides or working on business deals, unwind in our stylish and spacious accommodations that offer lush bedding, room service and complimentary high-speed Wi-Fi. Start your morning off right with a nutritious free breakfast buffet or take something to go if you’re in a rush out to enjoy the sights. Unwind in the evening by relaxing next to our sparkling outdoor pool, or maintain your workout regimen by using our fitness center. Ask us about The Fairfield 100% Guarantee™, where we promise you'll be satisfied or we'll make it right. Experience comfort, convenience and ultimate relaxation at Fairfield Inn & Suites Orlando Near Universal Orlando Resort.