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Front Desk Supervisor

posted February 21, 2018

Hyatt House Seattle/Downtown
Seattle, WA
The award winning Hyatt House Seattle is looking for a Front Desk Supervisor to join their dynamic team! Apply today to join the Hyatt Family with great benefits like free parking.
657092 l

About This Job

Checking people in and out. It's a no brainier, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Supervisor with Hyatt , you'll have many opportunities to brighten someone's day.

What you will be doing

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
  • Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
  • Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
  • Ensures that new team members receive training in appropriate brand standards and in hotel procedures
  • Compliance with hotel safety programs and procedures, including emergency and security systems

The ideal candidate for this position

  • 2 years experience in a hotel front desk position required, supervisory experience preferred.
  • This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. you also be in charge of our Hyatt 24 hour dinning and Kiosk.
  • Experience in accurate cash handling and credit cards
  • Experience in maintaining security of confidential information, including guest registration and credit card information
  • Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
  • Listening skills to ensure accurate understanding of guest wishes
  • Composure to work effectively under pressure and to address and resolve guest problems or concerns


  • Comprehensive Medical/Dental/Vision Insurance
  • Free on site Parking
  • Employee discount program at Hyatt Hotels and any hotel in the Prism Hospitality portfolio.

About This Employer

Hyatt House Seattle/Downtown

201 5th Avenue North

Seattle, WA 98109

Telephone (206) 727-1234

172 Room Extended Stay

An Extended Stay Hotel in the Heart of Downtown Seattle

Located in the shadow of the Space Needle, Hyatt House Seattle/Downtown is the picture perfect location for your next vacation or business trip.

As a business traveler, your stay will be productive and comfortable because we have thought of everything. Located close to nearby businesses including Amazon, Microsoft, Boeing, Starbucks, University of Washington, Seattle University, the Washington State Convention Center, the new Biotech Hub in South Lake Union, and other area businesses in and around downtown, most of which are just a short shuttle ride away.

Enjoy features such as free-high speed Internet access everywhere in the hotel, a 42” flat-screen TV in your room, and 24 hour business center access and services available all free of charge.

Experience first-hand the customer service you deserve, where you will be treated not as just as another room number, but as a valued Hyatt House guest.

As a vacationer touring around the Emerald City, you will find many of Seattle's most popular attractions are within blocks of our hotel: The famous Space Needle, EMP Museum, and Key Arena in the Seattle City Center. Other attractions are just a quick shuttle ride away, including Seattle's Waterfront, Pike Place Market, Seattle Art Museum, Westlake Center, and South Lake Union, to name a few.

Your senses will be delighted as you gaze at the majestic Olympic mountains and the quiet magnificence of Puget Sound. At Hyatt House Seattle/Downtown, you will find everything you need to enjoy the perfect stay in the heart of Seattle, Washington.

High-end décor and stylish furnishings coupled with the convenience and sociability of a friendly neighborhood create an entirely new kind of all-suite hotel experience. One that invites guests to unpack and stay a while.

Visit our local restaurants page for hand-picked dining recommendations during your stay in the downtown Seattle area.