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Chinese Restaurant Hostess中餐咨客/高级服务员

posted September 16, 2019

Hilton Changzhou
CHANGZHOU, Wujin District, China
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About This Job

Description

A Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.


What will it be like to work for a Hilton Worldwide Brand?


Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.



Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.



At Hilton, our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!


Requirements

What will I be doing?

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage guest queries in a friendly, timely, and efficient manner
  • Ensure knowledge of menu and all products
  • Follow correct reporting procedures if faced with issues
  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
  • Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
  • Has a good knowledge of the restaurant's sitting arrangements
  • Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Hostess serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills (oral and Written)
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree in relevant area
  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations


EOE/AA/Disabled/Veterans

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About This Employer

Hilton Changzhou

No. 68 Hongbei Road
CHANGZHOU, Wujin District 213161
China

+86-519-8998 8888

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Landmark hotel in the heart of Wujin District

Retreat to the Hilton Changzhou hotel located in the heart of the historic Wujin District and within walking distance from shopping and entertainment. Our hotel’s classic Victorian-style architecture and breathtaking views of Edinburgh castle and the city skyline provide the perfect backdrop for you next getaway. Enjoy spacious rooms and suites, award-winning cuisine and enhanced on-site amenities.

Explore Changzhou

Situated in the centre of Wujin District, our hotel is easy to reach of great shopping and business areas. Nearby attractions include China Dinosaur Park, Yancheng Safari Park and the Mystical Yancheng Chun Qiu Dream Show. Take a drive to the city, just 20 minutes away.

Rooms and suites

Relax in a guest room or suite with contemporary décor, floor-to-ceiling windows and gorgeous city views. Our accommodations feature spacious living areas and modern amenities including complimentary WiFi.

Innovative dining

Hilton Changzhou offers five food and beverage venues. Our 24-hour restaurant, OPEN, features live cooking stations with fresh local produce that is both a feast for the eyes and the tongue. At YUXI, Guests are treated to authentic Cantonese cuisine prepared by master chefs. RED delivers an extraordinary Japanese culinary experience.

Meetings and events

For corporate and social events, the hotel offers a full range of facilities including six functional rooms, two VIP rooms, one board room, a 1,500 sq. m. pillar-free Grand Ballroom and two 800 sq. m. ballrooms, which can be configured to suit your needs.