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Guest Service Agent

posted January 12, 2019

Hilton Shillim Estate Retreat & Spa
Pune, Taluka Maval, India
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405426 l

About This Job

Description

A Guest Service Agent is responsible for ensuring the guest experience whilst they enjoy the Hotel’s Recreational facilities, including the Pool and Spa area. You will be responsible for the distribution of Pool towels to resort guests and provide them with a warm and sincere welcome. Monitoring the guest needs and safety is paramount to this role.



What will I be doing?


As a Guest Service Agent, you will be responsible for greeting guests immediately with a sincere and friendly welcome.

  • Assist guests their needs related to the pool / beach area
  • Respond to guest requests, comments, and concerns in a timely manner
  • Maintain cleanliness of general pool / beach area including emptying used pool towel bins, organizing pool / beach furniture, collecting towels, and neatly arranging the pool towel storage shelves
  • Confirm guest registration prior to issuing resort property
  • Monitor product inventory in order to minimize the loss of resort property

Requirements

What are we looking for?


A Guest Service Agent serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • High School Graduate or equivalent required
  • Must maintain a neat, clean and well-groomed appearance
  • Intermediate English language skills
  • Basic computer knowledge

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous customer service experience


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!







EOE/AA/Disabled/Veterans

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About This Employer

Hilton Shillim Estate Retreat & Spa

Village Shilimb, Pawana Nagar
Pune, Taluka Maval 410406
India

+91-2114-712 468

99 Room Resort

www3.hilton.com

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At A Glance

Designed for healing, our all-villa retreat is a sanctuary for the body, mind and spirit. This 320-acre unspoiled sylvan setting complements our organic, local cuisine, yoga and meditation, individualized spa treatments, Shillim Institute courses and local activities and excursions. Our retreat is an inspiration for corporate and social groups. Renew your connection at Hilton Shillim Estate Retreat & Spa.

  • Award-winning spa retreat, one of the most comprehensive in Asia
  • Personalized wellness programs to fit your needs
  • Breakfast is on us. Start your day the right way with our complimentary breakfast at Terrazzo
  • Complimentary activities; from yoga, star gazing to jungle trek
  • Shillim Institute with cooking school and dance, music and pottery studios