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Front Desk/Guest Services

posted August 8, 2019

Hilton Garden Inn Chesterton
Chesterton, IN
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719181 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Hilton Garden Inn Chesterton

501 Gateway Boulevard
Chesterton, IN 46304

(219) 983-9500

At A Glance

Relax and unwind in comfort at the Hilton Garden Inn Chesterton hotel. Whether you’re visiting Chesterton for business or leisure, you can relax knowing everything you need is here. Business is easy with meeting space for up to 80 people, complimentary WiFi access and a 24-hour business center. Business guests will appreciate proximity to corporations, including US Steel and ArcelorMittal. You’ll enjoy the cooked-to-order breakfast and great in-room amenities like a hospitality center and HDTV.

This Chesterton, Indiana hotel offers a great location near Interstate 80-90 and Interstate 94, just 10 minutes from Valparaiso University and a five-minute drive from Indiana Dunes State Park. Shop for bargains at the Lighthouse Premium Outlets, only 15 minutes away, or visit Notre Dame – a 45-minute drive from our hotel in Chesterton, IN. Take a trip to Portage to catch a movie at the IMAX Theater or to visit the Bass Pro Shops.

  • Conveniently located near Interstate 80-90 and Interstate 94
  • Easy access to Valparaiso, Portage, Michigan City, Westville, South Bend and Gary, IN
  • Meetings Simplified™ for easier meeting planning